topic Re: S5500HCV - Windows Server 2008 R2 - Freezes every 3-5 second in Intel® Xeon® Processor and Server Products

S5500HCV - Windows Server 2008 R2 - Freezes every 3-5 second

idata — Wed, 04 Nov 2009 18:28:58 GMT

The desktop and mouse pointer get stuck or freezes every 3-5 second.

And if a install Windows Server 2008 (not R2) it works fine until a install the chipset software (ver:9.1.1.1019) the a get the same problem.

/toli

Re: S5500HCV - Windows Server 2008 R2 - Freezes every 3-5 second

idata — Thu, 05 Nov 2009 00:25:38 GMT

I had the same problem, are you working with the onboard matrox G200 card? I think this is the problem (8mb's of video ram isnt enough), try to install a proper graphics card and report back please.

Re: S5500HCV - Windows Server 2008 R2 - Freezes every 3-5 second

Daniel_O_Intel — Thu, 05 Nov 2009 01:44:19 GMT

There's also a known issue in R2 with Intel NIC driver 14.2 and earlier. Install 14.4 or later (I think 14.6 is available now) and the problem should be resolved.

Re: S5500HCV - Windows Server 2008 R2 - Freezes every 3-5 second

idata — Thu, 05 Nov 2009 19:45:32 GMT

A think it´s 32mb of ram on s5500hcv.

After a installed a Nvidia card with 64mb it got better but not good.

So a reinstalled the onboard Matrox driver.

As suggested a updated the nic driver to 14.6 and then a played around with the SEWMDx64.exe inf tool for the Matrox card, and now it´s acceptable but not good.

A think this problem is a combination of different things, a hope the address this issue asap.

Thanks for your input in this issue.

Re: S5500HCV - Windows Server 2008 R2 - Freezes every 3-5 second

idata — Thu, 05 Nov 2009 20:12:22 GMT

Since we have the same problem, maybe we can compare our setup to find any similarities:

MB: S5520HC

CPU: 2x E5520

Ram: 6 GB Registered, ECC 1066 MHz

HDD: Intel X25-M 34nm postville 80GB SSD

SAS Card: Adaptec 5405

CD-ROM: Plextor 860SA

HDD Cage: Intel AXX6DRV3GR SATA SAS Backplane 6 drive hot-swap non expanded cage

Chassis: SC5650DP 600W PSU

Latest BIOS in M/B, SCSI controller, HDD Cage.

Latest Drivers from support site for Chipset, NIC, onboard Graphics, HDD Cage, SCSI Card

Windows 2008 R2

SSD/ CDROM --> AHCI Mode over the onboard intel controller

Re: S5500HCV - Windows Server 2008 R2 - Freezes every 3-5 second

idata — Fri, 06 Nov 2009 00:19:48 GMT

This is my setup.

MB: S5500HCV

CPU: 2x5504

RAM 6*Kingston KVR1333D3D8R9S-2 (12GB ram)

SAS: Intel SAS 8-port PCIe x8 SASUC8I

CD-ROM: DVD +-RW Samsung SH-223B SATA

HDD Cage: AXX6DRV3GEXP

Chassi: Intel SC5650DP 600W

HD: Am temporary using regular sata drive on the sas controller.

System BIOS - 42

BMC Firmware - 00.45

ME Firmware - 1.11

FRUSDR - 21

Hot-swap Backplane AXX4DRV3GEXP Firmware Version: v2.12

When a installed the matrox driver with "SEWMDx64.exe 2 8 1 1 1 1" it maid it better, but if this is the right way to do it a don´t know.

//Toli

Re: S5500HCV - Windows Server 2008 R2 - Freezes every 3-5 second

Edward_Z_Intel — Fri, 06 Nov 2009 02:04:44 GMT

Like Dan mentioned, this is a known issue caused by embedded NIC driver. You mentioned you installed driver 14.6, how did you do that? In my case I just ran the W2K8_R2-Win7_x64_Install.bat file in the intel-lan_msft_v14.6_whql.zip package and issue resolved.

Re: S5500HCV - Windows Server 2008 R2 - Freezes every 3-5 second

idata — Fri, 06 Nov 2009 05:05:15 GMT

Have you tried the 14.4 instead of 14.6 network drivers? Also have you installed manufacturer's x64 drivers for your mouse? I have searched a bit the internet and windows 7 have similar cursor problems.

Re: S5500HCV - Windows Server 2008 R2 - Freezes every 3-5 second

idata — Fri, 06 Nov 2009 05:39:05 GMT

Try to dissable the usb power savings! Picture got from last post of http://social.answers.microsoft.com/Forums/en-US/vistahardware/thread/7d9c89ad-0996-4ee0-a5e2-9591aa4d1f1b http://social.answers.microsoft.com/Forums/en-US/vistahardware/thread/7d9c89ad-0996-4ee0-a5e2-9591aa4d1f1b

Re: S5500HCV - Windows Server 2008 R2 - Freezes every 3-5 second

Edward_Z_Intel — Sat, 07 Nov 2009 10:33:30 GMT

Both 14.4 and 14.6 should fix the issue. It's not related to moue driver.

Re: S5500HCV - Windows Server 2008 R2 - Freezes every 3-5 second

idata — Sun, 08 Nov 2009 05:08:41 GMT

He's right. Try installing 14.6 but the using R2.bat, not the windows2008 one. and problem solved. thank you