S5000SL, False CPU1 temperature error, possible fix?

RReis2 — Thu, 18 Jul 2013 00:00:20 GMT

Hello, sorry for bad english ...

I have a S5000SL with 2 cpus, the cpu1 returning this temperature error.

already changed the cpus and the error persists.

it occurs randomly several times in a row.

Log Selviewer:

1807/17/2013-19:29:24OEM Event Operating system bootupOEM Event

1907/17/2013-19:31:44Temperature /Proc1 VRD Hot (# 0xC8)Informational event: Proc1 VRD Hot reports its limit has no longer been exceeded.BMC - LUN # 0 (Channel # 00h)

2007/17/2013-19:31:51Temperature /P1 Therm Ctrl % (# 0xC0)Informational event: P1 Therm Ctrl % reports the sensor is no longer in a critically high state. Sensor reading: 43.29 unspecified. Threshold value: 49.53 unspecified.BMC - LUN # 0 (Channel # 00h)

2107/17/2013-19:32:32Temperature /Proc1 VRD Hot (# 0xC8)Warning event: Proc1 VRD Hot reports its limit has been exceeded.BMC - LUN # 0 (Channel # 00h)

2207/17/2013-19:32:43Temperature /P1 Therm Ctrl % (# 0xC0)CRITICAL event: P1 Therm Ctrl % reports the sensor is high, critical, and going higher state. Sensor reading: 54.21 unspecified. Threshold value: 49.53 unspecified.BMC - LUN # 0 (Channel # 00h)

2307/17/2013-19:32:43System Event /System Event (# 0x0B)Informational event: System Event reports a PEF action has occurred - alert.BMC - LUN # 0 (Channel # 00h)

2407/17/2013-19:34:34Temperature /Proc1 VRD Hot (# 0xC8)Informational event: Proc1 VRD Hot reports its limit has no longer been exceeded.BMC - LUN # 0 (Channel # 00h)

2507/17/2013-19:34:43Temperature /P1 Therm Ctrl % (# 0xC0)Informational event: P1 Therm Ctrl % reports the sensor is no longer in a critically high state. Sensor reading: 47.97 unspecified. Threshold value: 49.53 unspecified.BMC - LUN # 0 (Channel # 00h)

2607/17/2013-19:34:43Temperature /Proc1 VRD Hot (# 0xC8)Warning event: Proc1 VRD Hot reports its limit has been exceeded.BMC - LUN # 0 (Channel # 00h)

2707/17/2013-19:34:46Temperature /P1 Therm Ctrl % (# 0xC0)CRITICAL event: P1 Therm Ctrl % reports the sensor is high, critical, and going higher state. Sensor reading: 54.21 unspecified. Threshold value: 49.53 unspecified.BMC - LUN # 0 (Channel # 00h)

2807/17/2013-19:34:46System Event /System Event (# 0x0B)Informational event: System Event reports a PEF action has occurred - alert.BMC - LUN # 0 (Channel # 00h)

2907/17/2013-19:34:51Temperature /Proc1 VRD Hot (# 0xC8)Informational event: Proc1 VRD Hot reports its limit has no longer been exceeded.BMC - LUN # 0 (Channel # 00h)

3007/17/2013-19:34:57Temperature /P1 Therm Ctrl % (# 0xC0)Informational event: P1 Therm Ctrl % reports the sensor is no longer in a critically high state. Sensor reading: 43.29 unspecified. Threshold value: 49.53 unspecified.BMC - LUN # 0 (Channel # 00h)

3107/17/2013-19:35:12Temperature /Proc1 VRD Hot (# 0xC8)Warning event: Proc1 VRD Hot reports its limit has been exceeded.BMC - LUN # 0 (Channel # 00h)

3207/17/2013-19:35:21Temperature /P1 Therm Ctrl % (# 0xC0)CRITICAL event: P1 Therm Ctrl % reports the sensor is high, critical, and going higher state. Sensor reading: 49.92 unspecified. Threshold value: 49.53 unspecified.BMC - LUN # 0 (Channel # 00h)

3307/17/2013-19:35:21System Event /System Event (# 0x0B)Informational event: System Event reports a PEF action has occurred - alert.BMC - LUN # 0 (Channel # 00h)

3407/17/2013-19:38:02Temperature /P1 Therm Ctrl % (# 0xC0)Informational event: P1 Therm Ctrl % reports the sensor is no longer in a critically high state. Sensor reading: 44.07 unspecified. Threshold value: 49.53 unspecified.BMC - LUN # 0 (Channel # 00h)

3507/17/2013-19:38:03Temperature /P1 Therm Ctrl % (# 0xC0)CRITICAL event: P1 Therm Ctrl % reports the sensor is high, critical, and going higher state. Sensor reading: 50.31 unspecified. Threshold value: 49.53 unspecified.BMC - LUN # 0 (Channel # 00h)

3607/17/2013-19:38:04System Event /System Event (# 0x0B)Informational event: System Event reports a PEF action has occurred - alert.BMC - LUN # 0 (Channel # 00h)

3707/17/2013-19:38:26Temperature /Proc1 VRD Hot (# 0xC8)Informational event: Proc1 VRD Hot reports its limit has no longer been exceeded.BMC - LUN # 0 (Channel # 00h)

3807/17/2013-19:38:34Temperature /P1 Therm Ctrl % (# 0xC0)Informational event: P1 Therm Ctrl % reports the sensor is no longer in a critically high state. Sensor reading: 43.29 unspecified. Threshold value: 49.53 unspecified.BMC - LUN # 0 (Channel # 00h)

Is there a way to fix this?

Rodrigo.

Re: S5000SL, False CPU1 temperature error, possible fix?

Edward_Z_Intel — Thu, 18 Jul 2013 06:19:23 GMT

What makes you believe those are false errors? Did you check if the fans are working, and the heatsink is installed properly? Which chassis are you using?

Re: S5000SL, False CPU1 temperature error, possible fix?

RReis2 — Thu, 18 Jul 2013 21:37:29 GMT

Yes, the heatsink is properly installed and the fans are ok

Sometimes it speeds up the fans for a few seconds, sometimes for 5 minutes, sometimes for 10 minutes. Sometimes it works for hours, days. Sometimes speeds for the fans hours. It is very random.

The chassis is SC54000BRP.

Thanks for the feedback.

Re: S5000SL, False CPU1 temperature error, possible fix?

Edward_Z_Intel — Fri, 19 Jul 2013 06:27:45 GMT

I bet you also have the air duct installed properly right? Which heatsink are you using?

I'd suggest you apply latest https://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=19672&lang=eng BIOS/firmware first. If possible, install https://downloadcenter.intel.com/Detail_Desc.aspx?DwnldID=19908 Intel® Active System Console to monitor CPU temperature.

Re: S5000SL, False CPU1 temperature error, possible fix?

RReis2 — Tue, 23 Jul 2013 02:16:12 GMT

Sorry for delay...

http://imageshack.us/g/1/10244522/ http://imageshack.us/g/1/10244522/

Are copper heatsinks. I upgraded the bios, upgrade bmc and select my chassis with FSL48, worked for a while and again indicated that CPU1 to 99 °C / 210 °F.

I think it's a problem in the server board.

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S5000SL, False CPU1 temperature error, possible fix?

Re: S5000SL, False CPU1 temperature error, possible fix?

Re: S5000SL, False CPU1 temperature error, possible fix?

Re: S5000SL, False CPU1 temperature error, possible fix?

Re: S5000SL, False CPU1 temperature error, possible fix?