Native Resolution Problem (Laptop)

c_a_morris — Fri, 02 May 2008 05:29:02 GMT

I'm stuck with absolutely no idea where to turn to next...maybe one of y'all can help me out....
I'm running an Acer Aspire 5610z (laptop) that hasn't been hardware-upgraded, except for the memory. It's running:

Pentium-M T2060
15.4" monitor (WXGA Acer CrystalBrite)
80 GB hard drive
2 GB DDR2 memory (upgraded from 512 MB)
Mobile Intel 945 Express Chipset

It orginally came with Vista, and worked fine (since June 2007) until early April. I booted it up one evening and the screen went from it's native resolution of 1200x800 (widescreen) to 1024x768 (4/3 size). So now, along the left side of my screen, I have a black bar that is about 2.5" wide, and the bottom 1/4" of screen repeats what is the last pixel of the display.

I've tried everything I know---updating the drivers, trying old driver versions, reformatting the computer with Vista, etc. I've now reformatted back to Windows XP, but the screen problem has remained, even through all the driver changes I've done since then as well.

The monitor driver defaults back to a flat panel 1024x768 when I upgrade video drivers. Sometimes, the problem would go away with restarting the computer, but I never found a common thing I was doing to fix it. I feel it was more random than anything.

I'm still running XP, and everything else works great. I've always been able to handle computer problems (worked at my high school for several years doing networking), but I'm completely lost now. Any help would be greatly appreciated! Below is the diagnostic data from the Intel graphics program:

Intel Graphics Media Accelerator Driver for Mobile Report

Report Date:05/01/2008
Report Time[hr:mm:ss]:18:19:23
Driver Version:6.14.10.4926
Operating System:Windows XP* Home Edition, Service Pack 2 (5.1.2600)
Default Language:English
DirectX* Version:9.0
Physical Memory:2038 MB
Minimum Graphics Memory:8 MB
Maximum Graphics Memory:128 MB
Graphics Memory in Use:9 MB
Processor:x86 family 6 Model 14 Stepping 12
Processor Speed:1596 MHZ
Vendor ID:8086
Device ID:27A2
Device Revision:03

* Accelerator Information *
Accelerator in Use:Mobile Intel 945 Express Chipset Family
Video BIOS:1377
Current Graphics Mode:1024 by 768 True Color (60 Hz)

* Devices Connected to the Graphics Accelerator *
Active Notebook Displays: 1

* Notebook *
Monitor Name:Digital Flat Panel (1024x768)
Display Type:Digital
Gamma Value:3.54
DDC2 Protocol:Supported
Maximum Image Size:Horizontal: Not Available
Vertical: Not Available
Monitor Supported Modes:
1024 by 768 (60 Hz)
Display Power Management Support:
Standby Mode:Not Supported
Suspend Mode:Not Supported
Active Off Mode: Supported
Raw EDID:
00 ff ff ff ff ff ff 00 36 7f 03 00 03 00 00 00
00 0c 01 03 80 ff ff ff 2f 00 00 a0 57 49 9b 26
10 48 4f 00 00 00 01 01 01 01 01 01 01 01 01 01
01 01 01 01 01 01 64 19 00 40 41 00 26 30 18 88
36 00 00 00 00 00 00 18 00 00 00 fd 00 00 3c 00
eb 07 00 00 00 00 00 00 00 00 00 00 00 00 00 00
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 6a

* Other names and brands are the property of their respective owners.

Re: Native Resolution Problem (Laptop)

Chuck_De_Sylva — Mon, 05 May 2008 03:47:11 GMT

Please try support.intel.com. This forum is for developer questions.

topic Re: Native Resolution Problem (Laptop) in Software Archive

Native Resolution Problem (Laptop)

Re: Native Resolution Problem (Laptop)