topic Intel(R) HD Graphics. (HELP!) in Software Archive

Intel(R) HD Graphics. (HELP!)

Jordan_T_ — Wed, 17 Apr 2013 02:54:43 GMT

I have tried to automatically update my driver but it doesn't seem to find anything. Although I seem certain that the version I have is way out dated.

Any help please? (I have attatched an image)

Specs:
Hewlett-Packard
Model: HP G62 Notebook PC
Rating: 3.9
Processor: Intel(R) Pentium(R) CPU P6100 @ 2,00GHz 2.00 GHz
Installed memory (RAM): 4.00 GB (3.80 GB usable)
System type: 64-bit Operating System

(Rest in photo)

Hello,

Neal_Pierman — Wed, 17 Apr 2013 12:56:00 GMT

Hello,

Unfortunately, you've hidden the most important part of the Device Manager -- the list of graphics devices. If you have more than one graphics device, such as a "hybrid" system with a discrete graphics card, then the auto-update process won't work.

Instead, try searching for your graphics device from this page (https://downloadcenter.intel.com/default.aspx), then manually downloading and installing the driver.

Hope this helps -- let us know if you're able to get this working.

Regards,

Neal

ps-> There is also a chance that you already have the latest driver installed -- I don't know the specific graphics ID of your system to know exactly what graphics device you have.

Hello,

Neal_Pierman — Wed, 17 Apr 2013 13:49:45 GMT

Hello,

One other thing -- it would be good to identify your graphics chipset in order to determine which driver you need.

Go to this site for info on how to determine the chipset, and use this as input to the driver search as mentioned in my previous msg.

Regards,

Neal

Hello,

Neal_Pierman — Wed, 17 Apr 2013 14:17:22 GMT

Hello,

Just one more thought: when you said "I have tried to automatically update my driver but it doesn't seem to find anything", what process did you use to see if you had the latest driver? Was this Windows Update, or the HP web site, or the Intel auto-update process (see this link).

If it was one of the first two, then it's very possible you won't get the latest driver, so try the Intel auto-update process with the link I showed above. If this doesn't work, and assuming that you have Intel GMA4500 graphics, use this link to download the latest driver.

Regards,

Neal