topic Hi, in Software Archive

Troubleshooting FlexLM

Allen_Barnett — Thu, 18 Sep 2014 01:15:32 GMT

Hi: We have two floating licenses for the Intel Fortran compiler. Previously, say with Composer 2013 and earlier, I was able to forward the license server ports with ssh to my local machine and check out a license. However, this has recently stopped working. Was it something on our end? Or some change to the way FlexLM works in new versions of Composer? I'm at a total loss how to troubleshoot this. I've checked the obvious things: I can ping the license server and telnet to the server ports. Any suggestions would be appreciated.

Thanks,

To add another piece of info:

Allen_Barnett — Thu, 18 Sep 2014 01:23:25 GMT

To add another piece of info: I copied the FlexLM installation on the license server to my local machine and ran the lmstat command:

[flexlm]# ./lmutil lmstat -c /opt/intel/licenses/USE_SERVER.lic -a
lmutil - Copyright (c) 1989-2011 Flexera Software, Inc. All Rights Reserved.
Flexible License Manager status on Wed 9/17/2014 21:18

License server status: 28518@infinitron
    License file(s) on infinitron: /opt/flexlm/server.lic:

infinitron: license server UP v11.10

Vendor daemon status (on infinitron.bw01.transpireinc.com):

     INTEL: UP v11.10
Feature usage info:

Users of ID8CBD2CF:  (Total of 2 licenses issued;  Total of 0 licenses in use)

Users of ArBBL:  (Total of 2 licenses issued;  Total of 0 licenses in use)

Users of CCompL:  (Total of 2 licenses issued;  Total of 0 licenses in use)

Users of DbgL:  (Total of 2 licenses issued;  Total of 0 licenses in use)

Users of FCompL:  (Total of 2 licenses issued;  Total of 0 licenses in use)

Users of MKernL:  (Total of 2 licenses issued;  Total of 0 licenses in use)

Users of PerfPrimL:  (Total of 2 licenses issued;  Total of 0 licenses in use)

Users of ThreadBB:  (Total of 2 licenses issued;  Total of 0 licenses in use)

which seems completely reasonable to me. But the compiler still can't check out a license.

By the way, the links in the Intel HTML to the FlexLM installer don't lead anywhere. See: https://software.intel.com/en-us/articles/performance-tools-for-software-developers-intel-flexlm-license-servers and the link on that page https://registrationcenter.intel.com/RegCenter/Download.aspx?productid=633 doesn't go anywhere.

Thanks,

I am going to move this to

Steven_L_Intel1 — Thu, 18 Sep 2014 16:12:17 GMT

I am going to move this to our licensing forum.

Hi Allen,

Hubert_H_Intel — Fri, 19 Sep 2014 07:10:14 GMT

Hi Allen,

I guess you installed the Intel® Fortran Composer XE 2015. If this is the case you need to update your Intel® Software License Manager to the current version 2.3 (download: https://registrationcenter.intel.com/RegCenter/Download.aspx?productid=2080&pass=yes). Your lmstat output shows that you are running license server v11.10 which is incompatible.

As a quick workaround until you can update the license manager you can use the license file with full license info (not the USE_SERVER license) on your client and modify the license enviornment variable to

export INTEL_LICENSE_FILE=<licensefile>

Regards, Hubert.

(This is Allen using our sys

System_A_ — Fri, 19 Sep 2014 11:37:02 GMT

(This is Allen using our sys admin account)

Hi Hubert: When I follow that link, I'm not able to download the license server. The page says:

Intel® Software License Manager

The product updates/upgrades below are available based on your support subscription status.

We are unable to find registrations/downloads matching this request

Intel takes your privacy seriously. Refer to Intel's Privacy Notice and Serial Number Validation Notice regarding the collection and handling of your personal information, the Intel product’s serial number and other information.

There is a link to this same page from our main software page:

Intel® Parallel Studio XE Composer Edition for Linux*: Subscription History

Show Expired Serial Numbers

Intel® Parallel Studio XE Composer Edition for Linux*

	Intel® Parallel Studio XE Composer Edition for C++ Linux*	Download files ›
	Intel® Parallel Studio XE Composer Edition for Fortran Linux*	Download files ›
	Intel® Integrated Performance Primitives for Linux*	Download files ›
	Intel® Math Kernel Library for Linux*	Download files ›
	Intel® MPSS for Linux*	Download files ›
	Intel® Threading Building Blocks for Linux*	Download files ›
	Intel® Software License Manager	Download files ›

Clicking the "Download files" link next to "Intel Software License Manager" leads to basically the same "We are unable to find registrations/downloads matching this request" message. Can you figure out why I can't reach the file to download?

Meanwhile, I will try your work-around. However, the machine on which the license server is installed is a so-called dual homed machine with several network cards and different IP addresses depending on which leg of the LAN you are on. This worked OK with earlier versions of FlexLM. Should we now move the license server to a simpler machine with a single IP address?

Thanks,
Allen

Hi Hubert: Your work around

Allen_Barnett — Fri, 19 Sep 2014 12:39:16 GMT

Hi Hubert: Your work around of using the full license file instead of USE_SERVER works great. Thanks!

Allen,

Hubert_H_Intel — Fri, 19 Sep 2014 13:07:32 GMT

Allen,

Thanks for confirmation. The final solution however should be that you update the License Manager to the newest version and change back the local license file to USE_SERVER.

Hubrt.

Hi Hubert: I guess my other

Allen_Barnett — Fri, 19 Sep 2014 13:33:19 GMT

Hi Hubert: I guess my other post was eaten by a grue. When I go to the link you provided above, the system tells me that there is no such feature available even though a link to the "Intel License Manager" exists on the main download page. I have tried several links on a variety of pages and I still cannot find the updated FlexLM server.

Thanks,

Allen,

Hubert_H_Intel — Fri, 19 Sep 2014 15:08:52 GMT

Allen,

Only users with floating license registrations can access this link. I'll give you another link in a private message.

Hubert.

Hi,

Mike_S_3 — Thu, 25 Sep 2014 14:29:03 GMT

Hi,

I just bought some new floating licenses and need to be able to download the flexlm license manager. Can someone send me a link to it in a private message please?

Mike

Mike,

Hubert_H_Intel — Thu, 25 Sep 2014 15:20:34 GMT

Mike,

Yes will do. Which is the OS and platform (32- or 64-bit) of your license server?

Regards, Hubert.