topic Adriano, in Software Archive

Intel Software Manager crashes after installing Update for Window 8.1 (KB2919442)

adrianog — Tue, 22 Apr 2014 08:29:24 GMT

Hello,

The Intel Software Manager crashes when executed since I have installed the "Update for Windows 8.1" (KB2919442). Shortly after starting, I see a popup window with "Intel Software Manager has stopped working....". You will also notice the same crash popping up when starting Visual Studio 2010 or 2013. I have also tried reinstalling the Parallel Studio XE for Windows, but that didn't help.

Is this a known issue on your side?

Regards,
Adriano

Adriano,

Hubert_H_Intel — Tue, 22 Apr 2014 08:50:29 GMT

Adriano,

Thanks for letting us know. We haven't heard that yet and will investigate.

For now you can delete all user config files from:
c:\Users\<UUID>\AppData\Local\Intel_Corporation\ism2.exe_*

and restart the Intel® Software Manager again. Does this help?

Regards, Hubert.

Hello Hubert,

adrianog — Tue, 22 Apr 2014 09:02:15 GMT

Hello Hubert,

Yes, that helped! The Intel Software Manager starts now as usual.

Thank you very much!

Adriano