topic Make sure that you are using in Software Archive

Fail to active Depth and IR functionality

q_f_ — Thu, 04 Dec 2014 07:06:46 GMT

Hi,

With raw_streams.exe and others exe in SDK, images/color works properly. But the Depth and IR doesn't work. It start and then stop. You can see the attached log file from SDK_INFO and logs

Make sure that you are using

samontab — Thu, 04 Dec 2014 12:55:18 GMT

Make sure that you are using the intel realsense camera and the built in camera in your laptop.

Yes, I've disabled the

q_f_ — Thu, 04 Dec 2014 15:09:55 GMT

Yes, I've disabled the builtin camera and then uninstall the driver.But it doesn't work

Can you run this sample app

Xusheng_L_Intel — Thu, 04 Dec 2014 18:53:54 GMT

Can you run this sample app @C:\Program Files (x86)\Intel\RSSDK\bin\win32\camera_viewer.exe? Thanks!

fixed. It's due to a bug in

q_f_ — Fri, 05 Dec 2014 05:15:23 GMT

fixed. It's due to a bug in windows8.1 or intel usb3.0. All information says it's a USB 3.0 port but it works at USB2.0 speed. Uninstalling the driver and changing some settings about usb in bios make it work as usb 3.0 actually.

Machine Model: lenovo T440

And thanks all the reply

q_f_ — Fri, 05 Dec 2014 05:18:44 GMT

And thanks all the reply

Hi,

Quentin_S_ — Fri, 05 Dec 2014 14:19:14 GMT

Hi,

What did you modified in your BIOS about USB settings ? I've some issues with the camera when plug/unplug it. It can be usefull to make a try too.

Thanks in advance.

Hello q.f

Arun_D_ — Sat, 06 Dec 2014 11:42:40 GMT

Hello q.f

I am facing the same problem i.e. RGB part is functioning but depth and IR isn't running.

please tell exactly what you did to resolve this issue.

Thanks

It's usb3.0 problem. try to

q_f_ — Sun, 07 Dec 2014 13:12:06 GMT

It's usb3.0 problem. try to reset usb driver/config may help