topic I have the same problems, but in Software Archive

Hand viewer sample does not work

Aleksey_A_ — Fri, 05 Dec 2014 14:42:05 GMT

Hi there.

I have some problem with hands detection in Real sense SDK. I try to run all samples and only one (hand_viewer) does not work, i used a C++ sample, .exe file in bin folder, javascript sample and c# project.

Error occurs in function Init of PXCSenseManager:

int wmain(int argc, WCHAR* argv[]) 
{
    PXCSenseManager* pSenseManager = PXCSenseManager::CreateInstance(); 
    if (!pSenseManager) 
    { 
        wprintf_s(L"Error: PXCSenseManager is unavailable\n"); 
        return PXC_STATUS_ITEM_UNAVAILABLE;
    }
	    pxcStatus result = pSenseManager->EnableHand(); // result == PXC_STATUS_NO_ERROR
    	result = pSenseManager->Init(); //Unhandled exception at ...
	
    return 0;
}

For example, EnableEmotion works:

int wmain(int argc, WCHAR* argv[]) 
{
    ...
    	pxcStatus result = pSenseManager->EnableEmotion(); // result == PXC_STATUS_NO_ERROR
	    result = pSenseManager->Init(); // result == PXC_STATUS_NO_ERROR
    return 0;

My PC configuration: win 8.1 x64, core i5-4430, camera on USB 3.0 port

Have you any suggestion or reason about this problem?

Best Regards, Thanks.

Have you connected Intel

Xusheng_L_Intel — Tue, 09 Dec 2014 05:49:33 GMT

Have you connected Intel RealSense Camera? Would you please run SDK_INFO in advanced mode and send the txt file to me so I can help you to debug? Thanks!

sdk info in advanced mode:

Aleksey_A_ — Tue, 09 Dec 2014 10:36:00 GMT

sdk info in advanced mode:

I cannot attach file with upload form, because dropbox url: https://www.dropbox.com/s/i7o2rolvqjdkqix/sdk_info.txt?dl=0

Hello David,

Arun_D_ — Wed, 10 Dec 2014 07:52:00 GMT

Hello David,

Even I am having problems with the hand viewer sample. As you can see from the image the sample starts but then it shows "device disconnected". I have also attached my sdk_info.

Hi everyone.

Kirill_P_ — Wed, 10 Dec 2014 11:36:18 GMT

Hi everyone.

I have the same problem. The only sample i can't run is hands_viewer. It crushes in HandsViewer.cpp:405 here :

if (pp->Init() >= PXC_STATUS_NO_ERROR) {

Also every sample have used this feature crushed too.

Please help. It's very important sample for my team, because our RealSense App Challenge app based on this technology.

Hello Kirill,

Arun_D_ — Wed, 10 Dec 2014 12:09:00 GMT

Hello Kirill,

Even I am using the hand viewer in my app. I was trying a variety of things since few days. The hand viewer sample was crashing every time I started it.

Somehow the problem is solved now.

Here's what I did:

1 Since the beginning I was trying the sample in the 'live mode'

2.I changed the mode to 'record'

3.After that there was successful streaming and from that point on wards the live mode is also working properly.

I am not sure what was wrong as my hardware met the requirements still the problem had persisted.

this might be a stupid solution but somehow it worked for me.

Hopefully this is helpful :)

Hello Arun,

Kirill_P_ — Wed, 10 Dec 2014 12:17:34 GMT

Hello Arun,

thanks for your reply. I read your post above and i think i have different problem. I can't event get hand image. Program crashes exactly after i press start button. Anyway i have tried your solution and it haven't worked for me.

I got the same pb, when I

jing_h_ — Wed, 10 Dec 2014 12:56:40 GMT

I got the same pb, when I press start, sudden, it got crush.

I have solved the problem -

Aleksey_A_ — Thu, 11 Dec 2014 12:03:51 GMT

I have solved the problem - remove all not english letters from the PC user folder name (i had cyrillic), https://software.intel.com/ru-ru/forums/topic/536762#comment-1807920 here Koki T. said that he solved the problem similary, but he had "Kanji" characters

Aleksey,

Kirill_P_ — Thu, 11 Dec 2014 21:09:39 GMT

Aleksey,

thank you! It has solved my problem too.

I have the same problems, but

Vinicius_B_ — Thu, 11 Feb 2016 22:29:20 GMT

I have the same problems, but using the latest version of the SDK (2016 R1). The previous versions worked perfectly. All the samples that use hand data are crashing. I've already tried both solutions suggested in this topic but none worked. I can't find any tips of what may be causing this.

Anybody else is facing this too?

I've attached my SDK Information in this post.

Thanks in advance

Same here,

felipe_f_ — Wed, 24 Feb 2016 14:44:49 GMT

Same here,

I can get the image to show on some of the HandDetection apps, but as soon as I try to show my hands, the program crash.

Other programs do not even open, they crash as soon as I hit the start button.

Running under the debugger, I've found that I get a Heap Corruption.... so there must be some bug lurking on the hand detection feature.

Your system did not meet

Xusheng_L_Intel — Wed, 24 Feb 2016 23:08:24 GMT

Your system did not meet RealSense SDK requirement. It need 4th gen and later CPU. You can find details @https://software.intel.com/sites/landingpage/realsense/camera-sdk/v1.1/documentation/html/doc_devguide_hardware_and_software_requirements.html. Thanks!

Vinicius B. wrote:

I have the same problems, but using the latest version of the SDK (2016 R1). The previous versions worked perfectly. All the samples that use hand data are crashing. I've already tried both solutions suggested in this topic but none worked. I can't find any tips of what may be causing this.

Anybody else is facing this too?

I've attached my SDK Information in this post.

Thanks in advance

David, I believe that this

Vinicius_B_ — Wed, 24 Feb 2016 23:24:00 GMT

David, I believe that this requirements had not changed since the first version of the SDK. Right?

The strange thing about this is that this is the first version of the SDK that I have this problem and my F200 camera was one of the first to be sent (I bought it in the pre-order). I did a rollback to a previous version of the SDK and all works flawlessly.

Anyway, I'll keep working with the older version since it's the one compatible with my system.

Thanks

David Lu (Intel) wrote:

Your system did not meet RealSense SDK requirement. It need 4th gen and later CPU. You can find details @https://software.intel.com/sites/landingpage/realsense/camera-sdk/v1.1/d.... Thanks!

Quote:

Vinicius B. wrote:

I have the same problems, but using the latest version of the SDK (2016 R1). The previous versions worked perfectly. All the samples that use hand data are crashing. I've already tried both solutions suggested in this topic but none worked. I can't find any tips of what may be causing this.

Anybody else is facing this too?

I've attached my SDK Information in this post.

Thanks in advance