topic Hi, in Software Archive

HAXM installation error - again

Peter_T_1 — Thu, 07 Aug 2014 08:00:56 GMT

Hi,

Sorry for this again, but after reading all HAXM installations issues, I still can not install mine (hence can not run emulator). It says the XD bit is not enabled. I have checked it is enabled by windows and ran the bcdedit just in case.

I'm using Win7SP1 32bit, Intel Core2Duo T8300, XD and VT-x features both enabled in BIOS, no virtualization software installed (checked events HyperV is not there). I'm trying to run API 19 emulator. T

Any ideas?

I appreciate every bit of help.

Thanks,

Peter

Hi,

Alexander_W_Intel — Thu, 07 Aug 2014 15:20:36 GMT

Hi,

can you download and run CPUID from the following URL:

http://crystalmark.info/software/CrystalCPUID/index-e.html

and post a screenshot here?

Thanks, Alex

Hi Alex,

Peter_T_1 — Thu, 07 Aug 2014 20:37:59 GMT

Hi Alex,

I don't have my computer at hand now, but I have run CPU-Z and Intel Processor Identification utility. Both showed VT-x insturction set and Intel utility also showed XD bit.

I'll also post the picture later.

Cheers,

Peter

Hi Alex,

Peter_T_1 — Tue, 12 Aug 2014 09:48:04 GMT

Hi Alex,

Here is the screenshot.

Cheers,

Peter

Hi Peter,

Alexander_W_Intel — Wed, 13 Aug 2014 12:45:08 GMT

Hi Peter,

It should work. Let me ask some colleagues if they have an idea...

Thanks, Alex

Just checking - your bcdedit

Colleen_C_Intel — Wed, 13 Aug 2014 17:52:37 GMT

Just checking - your bcdedit does show it as AlwaysOn and Windows (My Computer->Advanced System Settings->Advanced (tab)->Performance (settings button)->Data Execution Prevention ) shows it as on for all programs?

Hi Colleen,

Peter_T_1 — Wed, 13 Aug 2014 21:20:37 GMT

Hi Colleen,

Yes, I did check bcdedit based on the previous posts, along with Data Execution Prevention tab, both says AlwaysOn and on for all.

Cheers,

Peter

can you send the haxm_install

Colleen_C_Intel — Thu, 14 Aug 2014 00:02:28 GMT

can you send the haxm_install_log.txt file - should be in \users\<yourlogin>\appdata\local

Please see it attached.

Peter_T_1 — Thu, 14 Aug 2014 09:17:57 GMT

Please see it attached.

I find an error code 1603

Colleen_C_Intel — Thu, 14 Aug 2014 17:25:21 GMT

I find an error code 1603 which is often an MSI package error or putting the package entries into the registry. I also see CustomAction CheckHAXStatusDeferred returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox).
The log also indicates the ND and VT settings are correct, also indicating that the error message may be wrong. May I ask if you've tried a reboot and then reinstall?

The failing call seems to be

Colleen_C_Intel — Thu, 14 Aug 2014 19:17:08 GMT

The failing call seems to be CheckHAXStatusDeferred.   However on first call it returns value 1.
But failure is later when it's called again and returns value 3
     CheckHAXStatus: Looking for existing reboot marker: C:\Users\peti\AppData\Local\Temp\{5657796F-9AA4-41D7-93A1-0D95CF6CEFE8}_reboot_required.  (and gives XD not on and 1603 errors)

 So I would strong suggest doing an uninstall, and then checking that everything is gone in
     \users\<yourlogin>\AppData\Local\Temp    files of your install date but be sure to check for   
           C:\Users\peti\AppData\Local\Temp\{5657796F-9AA4-41D7-93A1-0D95CF6CEFE8}_reboot_required

I'd also delete anything left in \Program Files\Intel\HAXM\ and Program Files\Intel\Download\HAXM\
and C:\Windows\Installer\MSIE4E4.tmp and MSIE591.tmp, MSIE65D.tmp,and 39e3f9.msi (per your log)

plus you might want to clean the drvstore of the sys/inf files
C:\Windows\system32\DRVSTORE\intelhaxm_BF70A650288CBA62C7469DB89BD275C624031117\IntelHaxm.sys' & inf

And I'd search the registry after the uninstall for HAX, but specifically check

HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts

HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\F69775654AA97D14391AD059FCC6FE8E\

and there are probably at least 6 IDs under HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Components\(multiple IDs)\ all with the key F69775654AA97D14391AD059FCC6FE8E

Then reboot and try to reinstall.

Hi Colleen,

Peter_T_1 — Thu, 14 Aug 2014 22:07:51 GMT

Hi Colleen,

Yes, I did try restarting&reinstalling before. It didn't help.

I'll try your suggestions (going to take some time to get back on that).

Thanks,

Peter

Hi Colleen,

Peter_T_1 — Sat, 04 Oct 2014 05:28:24 GMT

Hi Colleen,

I finally had time to deal with it.

I've double checked all of your references and they were not there. After a couple of restarts the installation seemed to succeed. Weird, but it work now.

Thanks,

Peter

Glad to hear you got it

Colleen_C_Intel — Sat, 04 Oct 2014 06:14:57 GMT

Glad to hear you got it working.