topic Did you check whether you in Software Archive

Install failed

Xing_D_ — Wed, 09 Sep 2015 17:48:28 GMT

I just download the Intel Parallel Studio XE 2016 Composer Edition for C++ OSX, and want to install it. However, when I choose install as a administrator, it asked me to type in administrator password. Then I type the serial number of this product, but it failed. It said my authorization failed.

Does anyone meet the same problem and how to solve it?

Did you check whether you

TimP — Wed, 09 Sep 2015 18:10:14 GMT

Did you check whether you were issued a new serial number on the download site? Otherwise, the companion site about licensing may get you faster response.

I checked it and find they

Xing_D_ — Wed, 09 Sep 2015 18:25:34 GMT

I checked it and find they are the same serial. no new serial number on the download site.

@Xing:

KitturGanesh — Wed, 09 Sep 2015 23:14:30 GMT

@Xing:
Due to some license design changes you need to ensure you've the updated license file or serial number to use the production version of the Intel(R) Parallel Studio XE 2016 product. The article at https://software.intel.com/en-us/articles/required-product-license-upgrade-for-intel-parallel-studio-xe-2016 goes over the 2016 upgrade details. You need to make sure you are using the new serial number sent to you by email on the product upgrade notification email. Also, you can refer to https://software.intel.com/en-us/faq/licensing under the section "how to manage your license" and you can resend the license file yourself to your email as well.

Also, I am routing this issue to the Download, Registration and License forum at: https://software.intel.com/en-us/forums/intel-software-development-products-download-registration-licensing so the support folks can check your serial number and ensure the license is valid and email you the license file or provide you the correct serial number for your product. Appreciate your patience till then.

_Kittur

Xing, an email was sent to

KitturGanesh — Wed, 09 Sep 2015 23:40:50 GMT

Xing, an email was sent to you with the license file for the product. Please use the license file option during install giving full path to where the license file exists and continue your installation (which should work fine). Please let us know if you still have issues or if it was resolved, thanks.

_Kittur

@Xing:

KitturGanesh — Fri, 11 Sep 2015 13:45:07 GMT

@Xing:
I assume the issue is resolved at your end after you used the serial number or the license file sent to you by email. Let us know otherwise, thx

_Kittur

The problem was solved. Thank

Xing_D_ — Fri, 11 Sep 2015 13:47:24 GMT

The problem was solved. Thank you guys.

Great, thanks for letting us

KitturGanesh — Fri, 11 Sep 2015 22:12:28 GMT

Great, thanks for letting us know Xing - appreciate much.

_Kittur