Realsense bundled installer crash

and_d_ — Wed, 03 Jun 2015 11:26:35 GMT

Hi. We have created custom RealSense installer that will install required modules for our application. Whole installation proces is linked with nsis script and looks like this:

install application
install DCM
install RealSense modules

On most machines it installs correctly but on some there is a problem with last one. If the last installer will be executed in silent mode it won't show any error window or anything but it will just skip, if it will be executed without silent mode it will show that the installer 'has stopped working'. Please see image below:

When we modify the nsis script to install only our application without installing camera drivers and modules and run it manually it will also crash on the last installer - Realsense modules installer.

The official SDK is installing correct on that machine, without any errors.

What we tried already to resolve it:

reinstalled the system
installed all Windows updates
installed all .net frameworks (3.5/4.0/4.5)
installed Media Feature Pack for N and KN versions of Windows 8.1
settted property 'run as administrator' on all three executable (application installer and driver/modules installers)
tested on new user account
machines meets the requirements (see dxdiags attached below) - it runs everything fine when official SDK is installed
turned off USB selective suspend settings - blind shot not related with the error but we tried everything

Any help would be appreciated.

Attaching dxdiags, error logs, logs from micl_tmp_<username> and information generated with log collector (dump from event viewer etc).

Attachements:

Thanks for providing those

Xusheng_L_Intel — Wed, 03 Jun 2015 22:58:27 GMT

Thanks for providing those detail info. I will look at your logs and get back to you soon.

Hi David. I can also send

and_d_ — Mon, 08 Jun 2015 11:14:54 GMT

Hi David. I can also send logs from PC where it was working correctly so you could compare it.

We resolved it with creating

and_d_ — Thu, 11 Jun 2015 10:33:44 GMT

We resolved it with creating custom installer on machine where it was crashing/not installing. Case closed :)

topic Realsense bundled installer crash in Software Archive

Realsense bundled installer crash

Thanks for providing those

Hi David. I can also send

We resolved it with creating