topic When and where do you get in Software Archive

The installer failed to detect an Intel® RealSense™ 3D camera on this system.

Phillip_M_1 — Fri, 23 Oct 2015 08:55:36 GMT

I double checked everything and I am still having this issue.

My computer meets the hardware & software requirements, the computer can detect the device (both the microphone and the camera), but when I try to use the Live! central 3 program it crashes when trying to view video from the camera. I installed the Creative drivers successfully from the website. And I have tries every different kind of USB 3.0 port on my machine with the sames results each time.

This issue I think is that I can't install the Intel® RealSense™ Depth Camera Manager software because the installation cannot detect the camera even though the computer itself can clearly detect it. I can't imagine what the problem could be. Please help!

When and where do you get

Xusheng_L_Intel — Fri, 23 Oct 2015 17:13:09 GMT

When and where do you get this camera? Maybe you camera has too old firmware. Could you provide a pic of your camera and run SDK_INFO in advanced mode and send us the result? Thanks!

Hi David,

治憲_李_ — Sat, 24 Oct 2015 23:34:00 GMT

Hi David,

I have the same questions with Phillip. But the CPU of my computer is a previous extreme type of i7 990X which is not fourth-generation processor. Could you tell me whether my computer is not able to install the driver for 3D realsense camera as this reason?

Are there any method to resolve it? Otherwise, to create a new computer will need more expense.

Jason_M_5 — Tue, 06 Dec 2016 06:55:59 GMT

Did either one of you ever fix this problem? I am getting the exact same problem.

Hello Jason, and others,

JesusG_Intel — Tue, 06 Dec 2016 16:27:37 GMT

Hello Jason, and others,

All RealSense suport has moved to RealSense Community. This forum in the Intel Developer Zone will soon be archived and is no longer monitored. Please post your question in RealSense Community.

When you post your question in RealSense Community please attach the following system information and logs.

First gather all system information by generating an msinfo file. In order to generate the file please press on the keyboard WinLogo key + r, then type in msinfo32, then click on File>>Export, and attach the .txt file to this email.

Secondly, we need to gather the DCM installation logs. Please collect all logs from directories

%temp%\micl_tmp_%username%
%windir%\Temp\micl_tmp_SYSTEM
%windir%\INF\setupapi.*

%TEMP% is typically, "C:\Users\<username>\AppData\Local\Temp." %windir% is typically "C:\Windows".

Please zip all the folders and send to us as attachment.

We will analyze this data and try to figure out why the DCM is not installing.

Regards,

Jesus Garcia

Intel Customer Support