topic Problem with Intel XDK 1816 in Software Archive

Problem with Intel XDK 1816

Luiz_Wagner_C_ — Tue, 03 Mar 2015 12:41:22 GMT

I need your help! (Sorry my bad english)

I'm working on an application from the beginning of January and this time tryed (with success) to build and install the correct version on the devices we use to test, was initially compiling through the legacy build, but also build the version using the cordova build.

Last week, i'm installed the new version of Intel XDK, number 1816, and i migrated my project to a HTML5 + Cordova project, after this i'm having problem's during installation on some devices, below App settings and settings for iOS and Android :

App Settings:

Project Type - HTML5 + Cordova.
Standard Cordova Plugins - Connection, Contacts, Device, Dialogs and Splash Screen.
Featured & Custom Plugins Cordova - SocialSharing.
Intel XDK Plugins - Device and Notification.

Build iOS Settings:

Cordova CLI Version - 3.5 (I also tried with 4.1.2)
Orientation - Portrait.
iOS Target Version - 5.1.1.

Build Settings Android:

Cordova CLI Version - 3.5 (I also tried with 4.1.2)
Orientation - Portrait.
Minimum Android Version - 10.
Target Android Version - 19.
Install Location - auto.

I build these applications usually Intel XDK and the problem occurs when i'm install the packages on the devices, the following behavior occurs:

Tablet iPad 1 - iOS Version 5.1.1
The application loads on iTunes, but when we asked to synchronize the application does not finish the installation, is caught in a percentage and does not evolve.

Tablet iPad Air - iOS Version 8.1.2
The application installs correctly, but the application icon during installation is not setted in settings build Intel XDK, so does the splash screen display is shown only the icon and splash screend of Cordova.

SmartPhone iPhone 5C - iOS Version 8.1.3
The application installs correctly, but the application icon during installation is not setted in settings build Intel XDK, so does the splash screen display is shown only the icon and splash screend of Cordova.

SmartPhone iPhone 5S - iOS Version 8.1.3
The application installs correctly, but the application icon during installation is not setted in settings build Intel XDK, so does the splash screen display is shown only the icon and splash screend of Cordova.

Smart Mototola Moto G - Android Version 4.4.4
The application installs correctly, but the application icon during installation is not setted in settings build Intel XDK, so does the splash screen display is shown only the icon and splash screend of Cordova.

Tablet Samsung Galaxy Tab 3 Lite - Android Version 4.2.2
The device recognizes the package, calls all authorizations, but the message that the installation was not performed.

Smart Mototola MotoSmart XT305 - Android Version 2.3.6
The application installs correctly, icon and splash screen equals the the setted in settings build Intel XDK.

I need your help to identify if we have any limitation with previous versions of Android and iOS, it is happening this problem with someone else.

Tks!

Luiz Wagner

I'm not sure I understand all

PaulF_IntelCorp — Mon, 09 Mar 2015 23:54:34 GMT

I'm not sure I understand all of the issues you are trying to describe, but please start here, I believe it will address the missing icons and splash screen issues that you are describing:

Hi Paul,

Luiz_Wagner_C_ — Wed, 18 Mar 2015 18:26:10 GMT

Hi Paul,

Thank´s for your attention.

I have tryed again after look these links you shared with me, but the problem persists. To explain better my problem, i´m generating some screenshots, shown bellow:

How you can view, i'm setting the icon and splash screen in all format´s do iOS. Like indicated in your links and repeat the configurations in intelxdk.config.additions.xml and check if is correct in intelxdk.config.ios.xml, but the problem occur again, the app icon doesnt show when is installating and the splash screen never show, just the cordova splash screen default.

In Android, the problem do not occurs.

Thank's.

Luiz Wagner

Bellow shown the android

Luiz_Wagner_C_ — Wed, 18 Mar 2015 18:34:25 GMT

Bellow shown the android screen shots:

I'm guessing its the

PaulF_IntelCorp — Thu, 19 Mar 2015 01:14:58 GMT

I'm guessing its the uppercase characters, and possibly the space characters, in the directory names of your icon files. I recall that the iOS Cordova CLI system (which performs the builds) has some troubles with such things in file and directory names, where it improperly renames some of the files. If I am correct, this is a Cordova issue, not something we can fix with the XDK.

Try renaming your directories and files so they only use lowercase characters and no spaces and see if that works.

Paul,

Luiz_Wagner_C_ — Thu, 19 Mar 2015 14:36:34 GMT

Paul,

I renamed the directory and files but the problem persists, how you see in these images.

Have any other suggestions?

Thank´s again.

Can you remove the images

John_H_Intel2 — Thu, 19 Mar 2015 15:23:59 GMT

Can you remove the images from the additions file that are already specified in the GUI of the XDK and reupload/build? Make sure to uninstall the app on device before you install.

Hi John,

Luiz_Wagner_C_ — Thu, 19 Mar 2015 17:00:43 GMT

Hi John,

I've tried this way without the images in the file additions, was thus the first builds and the problem was the same.

On this device I always remove the old app before installing, also I delete the file in iTunes before putting the new one.

Thanks

Can you attach the original

John_H_Intel2 — Thu, 19 Mar 2015 17:41:57 GMT

Can you attach the original splash screens that you are providing to the XDK? I would like to try to build an app with them and see if I get the same results.

See in this file attached.

Luiz_Wagner_C_ — Thu, 19 Mar 2015 18:40:53 GMT

See in this file attached.

ss.zip

Is my splash screen and icons folder for all devices (iOS and Android).

Thanks

Your splashscreens are jpgs.

John_H_Intel2 — Thu, 19 Mar 2015 20:59:35 GMT

Your splashscreens are jpgs. You need to convert them to PNG files (as indicated in the XDK).