topic How? I couldn't find any way in Software Archive

DCM Install Reports No Free Disk Space

Brian_H_1 — Fri, 31 Jul 2015 12:10:00 GMT

I have tried installing the DCM 1.2, 1.3, and 1.4 using the standard installation file and each time I am seeing the following error which prevents installation from starting:

Destination Folder(s):
C:\Program Files\Common Files\Intel\RSDCM
C:\Program Files (x86)\Common Files\Intel\RSDCM

Space required: 48Mb Space available: 0.0B

Following components will be installed:
Intel® RealSense™ Depth Camera Manager F200
3D camera virtual driver
Depth Camera Manager Service
Info server

I have tried clearing the installation cache, rebooting, running as an admin, running in legacy mode. None worked.

I am running Windows 10 RTM. I have plenty of disk space.

Thanks,

Brian

Have you tried specifying a

MartyG — Fri, 31 Jul 2015 12:21:25 GMT

Have you tried specifying a different folder than Program Files to install the files to? For example:

C:\Common Files\Intel\RSDCM

How? I couldn't find any way

Brian_H_1 — Fri, 31 Jul 2015 15:19:27 GMT

How? I couldn't find any way to change the directory.

I just checked the installer

MartyG — Fri, 31 Jul 2015 18:37:00 GMT

I just checked the installer for the DCM. You're right, it doesn't give you an option to select a directory like the main SDK install does. My apologies. I use Windows 10 myself (the final test version before the public release that has just come out) and have not encountered this problem. Hopefully some of the other folk on this forum will be able to make some suggestions.

Edit: after some googling, I found that in cases where people have had a 0 disk space message whilst installing other programs, it was because their Windows 'Temp' folder had reached its capacity. Programs often copy files to the Temp folder during the installation process before they are written to their permanent location on the hard disk at the end of the install process.

Apparently, even if you have gigabytes of space on your PC, the Temp folder has a limited capacity. I just checked mine and found it had 106 mb of stuff in it. You can quickly find your Temp folder by going to the 'Search the web and Windows' box at the bottom of your Windows screen and pasting the following in:

%systemdrive%\Windows\Temp

You can quickly find the disk cleanup tool by typing 'temp' into the Control Panel's search box.

Edit 2: Windows 10 has a new disk space analysis tool called Storage Sense that breaks down how the space on your hard disk is being used. you can find it by typing 'Storage Sense' into the search box at the bottom of the Windows screen.

When I used it, it said I had 6.78 GB of temporary files. 4 gb of that was something called Windows.old. When you upgrade to a newer version of Windows, it keeps gigabytes of files from the previous install in case you decide to roll back to the previous Windows.

Edit 3: Apparently, Windows does not place a limit on the Temp folder size these days. I must be showing my age! Still, many people swear by the importance of regularly cleaning out their temp files to recover disk space.

Hi,

RBang — Sat, 01 Aug 2015 21:43:00 GMT

Hi,

How much of disk space do you actually have? Because even though it's a download of 1.3 GB, once the software is installed it occupies 4,19 GB of space.

I have terabytes of free disk

Brian_H_1 — Mon, 03 Aug 2015 04:15:23 GMT

I have terabytes of free disk space - that definitely isn't the issue.

I am having the same issue

Monte_C_ — Mon, 03 Aug 2015 20:27:16 GMT

I am having the same issue

I am running Win 10 Pro

Sorry to hear you also are

Brian_H_1 — Mon, 03 Aug 2015 21:52:58 GMT

Sorry to hear you also are having this issue, but I'm also sort of glad that it's not just me! Do you have VS2015 installed by any chance? I think it might have something to do with VC++ dll version mismatch.

Quote:Brian H. wrote:

RBang — Tue, 04 Aug 2015 05:31:19 GMT

Brian H. wrote:

Sorry to hear you also are having this issue, but I'm also sort of glad that it's not just me! Do you have VS2015 installed by any chance? I think it might have something to do with VC++ dll version mismatch.

I'm using VC2015 RC, so the VC++ dll mismatch you're talking about is not the issue. It's something related your computer, since it's not able to allocate enough memory for the setup. Try another drive or folder.

There is no way to change

Brian_H_1 — Tue, 04 Aug 2015 16:19:44 GMT

There is no way to change where it gets installed.

i even extracted the individual Msi files from the setup executable, but they explicitly disallow standalone installation for some reason. Previous versions of the DCM didn't have this same restriction in the Msi files.

The installer for DCM 1.4

Brian_H_1 — Tue, 04 Aug 2015 18:34:16 GMT

The installer for DCM 1.4 definitely has a bug, but for anyone else running into this problem, I found a workaround to get it installed.

Run intel_rs_dcm_f200_1.4.27.32425.exe
The installer will extract it's contents to your temporary files folder. The path for mine was:
C:\Users\Brian\AppData\Local\Temp\{91d07afa-21fa-4833-8f8f-38f014d1d35f}
The last part of the path is random, so just find it by sorting by the Last Modified column.
Inside that directory, navigate to /Plugins/FWUpdateF200.
Open an administrative command prompt window and run the following:
FWUpdateF200.exe /oemId:0
This will update your camera's firmware.
Now enter the following command to go to the installations directory:
cd ../../installs
For every .msi file in that directory that starts with "intel_rs_sdk_runtime", run the following command:
[FILE].msi EXTERNALUI=PSET

Complicated, but it worked for me. Good luck!

@Brian: Thanks a lot, that

pfc — Wed, 09 Sep 2015 15:55:52 GMT

@Brian: Thanks a lot, that actually worked. I'm wondering if that affects all Windows 10 users? If yes, it tells a lot about RealSense usage among non-devs...