topic yeah i agree with samontab. i in Software Archive

Hand tracking not working

Xin_W_1 — Thu, 05 Mar 2015 04:56:22 GMT

Hello,

I'm having problem to get the hand tracking samples to work. I've tried all of them and none had worked. But face detection seems to work fine. I also notice, when I use the capture viewer, I need to stream the RGB camera first otherwise it won't work. Anyone else is having this problem?

I'm running the SDK in windows 8.1pro on a macbook pro it has 16gb memory and I have connect the camera via a powered usb hub because otherwise it won't work at all.

Any help would be great!

Please check the name of your

Colleen_C_Intel — Thu, 05 Mar 2015 07:03:11 GMT

Please check the name of your user folder and make sure it only incudes English alphabet characters (no numbers, no non English letters)

Thanks Colleen, I'll check

Xin_W_1 — Thu, 05 Mar 2015 16:32:43 GMT

Thanks Colleen, I'll check when I get back home. I remember there is a number in my username.

I just have to ask why would

samontab — Fri, 06 Mar 2015 00:41:38 GMT

I just have to ask why would the inclusion of a number cause trouble?... I understand anything that is not ASCII for example... but a number seems harmless enough...

Maybe they use the username as a variable?, that would mean not starting with a number... but other than that it should be alright...

I changed my username to

Xin_W_1 — Fri, 06 Mar 2015 03:39:34 GMT

I changed my username to string but still not successful.I realize that in order to get streams from the depth sensor I have to turn on the stream for the RGB camera first otherwise the camera will disconnect. Anyone else has the same problem?

No, I can get the IR, depth,

samontab — Fri, 06 Mar 2015 12:25:59 GMT

No, I can get the IR, depth, or color sreams independently fine.

yeah i agree with samontab. i

Thoriq_S_ — Sat, 25 Apr 2015 16:02:29 GMT

yeah i agree with samontab. i think the problem is not caused by username