https://community.intel.com/t5/Software-Archive/Received-Broken-Camera-Dev-Kit/m-p/1035548#M43781 <P>I received my Realsense Developer Kit today and&nbsp;the camera&nbsp;is not recognized on two PCs, looks like the USB part is not working. I opened a support case on the Creative Webpage.</P> <P>Regards, Thomas</P> Sat, 01 Aug 2015 17:26:15 GMT Thomas_K_4 2015-08-01T17:26:15Z https://community.intel.com/t5/Software-Archive/Received-Broken-Camera-Dev-Kit/m-p/1035543#M43776 <P>How do I go about exchanging my dev kit for a new one?&nbsp; Mine is broken and locks up after about 20 seconds of use over and over and over and over.&nbsp; I've reformatted my machine 3 times now and also tried the latest FW that was recently released.&nbsp; Please help, I want to working SDK, this has been a huge waste of money so far.</P> Fri, 31 Jul 2015 19:08:27 GMT https://community.intel.com/t5/Software-Archive/Received-Broken-Camera-Dev-Kit/m-p/1035543#M43776 Aaron_S_3 2015-07-31T19:08:27Z https://community.intel.com/t5/Software-Archive/Received-Broken-Camera-Dev-Kit/m-p/1035544#M43777 <P>I received my Realsense Developer Kit today and&nbsp;the camera&nbsp;is not recognized on two PCs, looks like the USB part is not working. I opened a support case on the Creative Webpage.</P> <P>Regards, Thomas</P> Sat, 01 Aug 2015 17:24:07 GMT https://community.intel.com/t5/Software-Archive/Received-Broken-Camera-Dev-Kit/m-p/1035544#M43777 Thomas_K_4 2015-08-01T17:24:07Z https://community.intel.com/t5/Software-Archive/Received-Broken-Camera-Dev-Kit/m-p/1035545#M43778 <P>I received my Realsense Developer Kit today and&nbsp;the camera&nbsp;is not recognized on two PCs, looks like the USB part is not working. I opened a support case on the Creative Webpage.</P> <P>Regards, Thomas</P> Sat, 01 Aug 2015 17:24:12 GMT https://community.intel.com/t5/Software-Archive/Received-Broken-Camera-Dev-Kit/m-p/1035545#M43778 Thomas_K_4 2015-08-01T17:24:12Z https://community.intel.com/t5/Software-Archive/Received-Broken-Camera-Dev-Kit/m-p/1035546#M43779 <P>I received my Realsense Developer Kit today and&nbsp;the camera&nbsp;is not recognized on two PCs, looks like the USB part is not working. I opened a support case on the Creative Webpage.</P> <P>Regards, Thomas</P> Sat, 01 Aug 2015 17:26:07 GMT https://community.intel.com/t5/Software-Archive/Received-Broken-Camera-Dev-Kit/m-p/1035546#M43779 Thomas_K_4 2015-08-01T17:26:07Z https://community.intel.com/t5/Software-Archive/Received-Broken-Camera-Dev-Kit/m-p/1035547#M43780 <P>I received my Realsense Developer Kit today and&nbsp;the camera&nbsp;is not recognized on two PCs, looks like the USB part is not working. I opened a support case on the Creative Webpage.</P> <P>Regards, Thomas</P> Sat, 01 Aug 2015 17:26:14 GMT https://community.intel.com/t5/Software-Archive/Received-Broken-Camera-Dev-Kit/m-p/1035547#M43780 Thomas_K_4 2015-08-01T17:26:14Z https://community.intel.com/t5/Software-Archive/Received-Broken-Camera-Dev-Kit/m-p/1035548#M43781 <P>I received my Realsense Developer Kit today and&nbsp;the camera&nbsp;is not recognized on two PCs, looks like the USB part is not working. I opened a support case on the Creative Webpage.</P> <P>Regards, Thomas</P> Sat, 01 Aug 2015 17:26:15 GMT https://community.intel.com/t5/Software-Archive/Received-Broken-Camera-Dev-Kit/m-p/1035548#M43781 Thomas_K_4 2015-08-01T17:26:15Z https://community.intel.com/t5/Software-Archive/Received-Broken-Camera-Dev-Kit/m-p/1035549#M43782 <P>I received my Realsense Developer Kit today and&nbsp;the camera&nbsp;is not recognized on two PCs, looks like the USB part is not working. I opened a support case on the Creative Webpage.</P> <P>Regards, Thomas</P> Sat, 01 Aug 2015 17:26:15 GMT https://community.intel.com/t5/Software-Archive/Received-Broken-Camera-Dev-Kit/m-p/1035549#M43782 Thomas_K_4 2015-08-01T17:26:15Z https://community.intel.com/t5/Software-Archive/Received-Broken-Camera-Dev-Kit/m-p/1035550#M43783 <P>I received my Realsense Developer Kit today and&nbsp;the camera&nbsp;is not recognized on two PCs, looks like the USB part is not working. I opened a support case on the Creative Webpage.</P> <P>Regards, Thomas</P> Sat, 01 Aug 2015 17:27:35 GMT https://community.intel.com/t5/Software-Archive/Received-Broken-Camera-Dev-Kit/m-p/1035550#M43783 Thomas_K_4 2015-08-01T17:27:35Z https://community.intel.com/t5/Software-Archive/Received-Broken-Camera-Dev-Kit/m-p/1035551#M43784 <P>I received my Realsense Developer Kit today and&nbsp;the camera&nbsp;is not recognized on two PCs, looks like the USB part is not working. I opened a support case on the Creative Webpage.</P> <P>Regards, Thomas</P> Sat, 01 Aug 2015 17:27:40 GMT https://community.intel.com/t5/Software-Archive/Received-Broken-Camera-Dev-Kit/m-p/1035551#M43784 Thomas_K_4 2015-08-01T17:27:40Z https://community.intel.com/t5/Software-Archive/Received-Broken-Camera-Dev-Kit/m-p/1035552#M43785 <P>Hi, sorry to hear about that. How do you know it's broken? Is there any visible physical damage?</P> Sat, 01 Aug 2015 21:30:49 GMT https://community.intel.com/t5/Software-Archive/Received-Broken-Camera-Dev-Kit/m-p/1035552#M43785 RBang 2015-08-01T21:30:49Z https://community.intel.com/t5/Software-Archive/Received-Broken-Camera-Dev-Kit/m-p/1035553#M43786 <P>Also formatting your machine is of no use, so do not do that. When you say your camera locks up, could you attach a picture or describe it's behavior for me.<BR /> <BR /> NOTE: Do send me message once you do all of this. Somehow replies aren't being forwarded to my mail.</P> Sat, 01 Aug 2015 21:33:00 GMT https://community.intel.com/t5/Software-Archive/Received-Broken-Camera-Dev-Kit/m-p/1035553#M43786 RBang 2015-08-01T21:33:00Z https://community.intel.com/t5/Software-Archive/Received-Broken-Camera-Dev-Kit/m-p/1035554#M43787 <P>There is no visible physical damage, it just locks up.</P> <P>&nbsp;</P> <P></P><BLOCKQUOTE>Rishabh B. wrote:<BR /><P></P> <P>Hi, sorry to hear about that. How do you know it's broken? Is there any visible physical damage?</P> <P></P></BLOCKQUOTE><P></P> Sun, 02 Aug 2015 03:27:41 GMT https://community.intel.com/t5/Software-Archive/Received-Broken-Camera-Dev-Kit/m-p/1035554#M43787 Aaron_S_3 2015-08-02T03:27:41Z https://community.intel.com/t5/Software-Archive/Received-Broken-Camera-Dev-Kit/m-p/1035555#M43788 <P>I'm not 100% sure what you want a picture of?&nbsp; When I say locks up, all the software starts locking up, including but not limited to things like Windows Hello.&nbsp; Anything that accesses the camera locks up after about 20 seconds of use.&nbsp; Any of the SDK samples also lock up.&nbsp; Thanks.</P> <P>&nbsp;</P> <P></P><BLOCKQUOTE>Rishabh B. wrote:<BR /><P></P> <P>Also formatting your machine is of no use, so do not do that. When you say your camera locks up, could you attach a picture or describe it's behavior for me.</P> <P>NOTE: Do send me message once you do all of this. Somehow replies aren't being forwarded to my mail.</P> <P></P></BLOCKQUOTE><P></P> Sun, 02 Aug 2015 03:29:00 GMT https://community.intel.com/t5/Software-Archive/Received-Broken-Camera-Dev-Kit/m-p/1035555#M43788 Aaron_S_3 2015-08-02T03:29:00Z https://community.intel.com/t5/Software-Archive/Received-Broken-Camera-Dev-Kit/m-p/1035556#M43789 <P></P><BLOCKQUOTE>Aaron S. wrote:<BR /><P></P> <P>I'm not 100% sure what you want a picture of?&nbsp; When I say locks up, all the software starts locking up, including but not limited to things like Windows Hello.&nbsp; Anything that accesses the camera locks up after about 20 seconds of use.&nbsp; Any of the SDK samples also lock up.&nbsp; Thanks.</P> <P>&nbsp;</P> <P><STRONG class="quote-header">Quote:</STRONG></P> <BLOCKQUOTE class="quote-msg quote-nest-1 odd"> <DIV class="quote-author"><EM class="placeholder">Rishabh B.</EM> wrote:</DIV> <P>&nbsp;</P> <P>Also formatting your machine is of no use, so do not do that. When you say your camera locks up, could you attach a picture or describe it's behavior for me.</P> <P>NOTE: Do send me message once you do all of this. Somehow replies aren't being forwarded to my mail.</P> <P>&nbsp;</P> </BLOCKQUOTE> <P>&nbsp;</P> <P></P></BLOCKQUOTE><BR /> <BR /> Hi,<BR /> <BR /> Sorry to hear about that. Why don't you contact the people at Intel and tell them about this issue. I'm sure they'd definitely provide a solution if not replace it, because this is the first time I've heard of such an issue.<BR /> &nbsp;<P></P> Sun, 02 Aug 2015 14:21:27 GMT https://community.intel.com/t5/Software-Archive/Received-Broken-Camera-Dev-Kit/m-p/1035556#M43789 RBang 2015-08-02T14:21:27Z