topic Camera connection problem in Software Archive

Camera connection problem

Amit_T_ — Sun, 14 Jun 2015 06:56:02 GMT

Hello, my Intel RealSence F200 camera seems to have a connection problem with my computer. The computer is equipped with windows 8.1 operation system, USB 3.0 etc, as needed. While using the Capture Viewer tool, there are very few color streams and depth streams which work properly. Even these stearms are not stable; Somewhy, the camera's connection goes on-and-off very often. Is anyone familier with such a problem?

Update - now the computer

Amit_T_ — Sun, 14 Jun 2015 07:19:00 GMT

Update - now the computer doesn't show the list of streams in the Capture Viewer anymore. This is in addition to it's constant "losing connection" problem.

Sounds like either a driver

samontab — Mon, 22 Jun 2015 06:22:27 GMT

Sounds like either a driver or a power consumption problem.

Try uninstalling completely the SDK and Camera Manager, re installing the correct drivers (both the camera manager and the SDK), re boot, and test.

If that fails, try disconnecting all other USB devices, even the camera, and re connect only the camera. If that fails, try with another PC or with a USB hub with external power supply.