topic Product serial number is rejected. in Software Archive

Product serial number is rejected.

Mike_Kinghan — Fri, 27 Jul 2012 08:58:12 GMT

I am trying to particpate in beta testingIntel Parallel Studio XE beta for Linux (beta 2) but cannot get the installation to accept the product serial number that I received via automated email.

I have downloaded the fileparallel_studio_xe_2013_beta_intel64.tgz from the link in the email and run the contained install.sh script as root.

The script rejects the serial number I have been given with the error:

[bash]"The serial number you provided is not valid for this product." [/bash]

I have tried the alternative of directing the script to use license file attached to the automated email. The script rejects this with the error:

[bash] "The license file(s) you provided is not valid for this product." [/bash] I am working on Fedora 17 and *have* successfully installed the previous beta of the product.What might be wrong?

Product serial number is rejected.

Igor_V_Intel — Fri, 27 Jul 2012 09:35:03 GMT

Dear Mike,

Your license looks good and should work. I have regenerated it and sent to you again.
Please don't modify it with editor and try to install using the Licnese file option.

Regards,
Igor

Product serial number is rejected.

Mike_Kinghan — Fri, 27 Jul 2012 18:09:19 GMT

Thanks Igor, but I'm afraid the new license file fails like the old one (they were identical). I have now tried deleting the entire /opt/intel directory before attempting installation of the download but that did not help.

Mike

Product serial number is rejected.

Igor_V_Intel — Mon, 06 Aug 2012 13:49:11 GMT

Please try the file I resent to you anyway and don't modify it.

If it doesn't help, please collect logs and provide for investigation.

Please set the environment variable INTEL_LMD_DEBUG to a file name, e.g.

export INTEL_LMD_DEBUG="/tmp/license_issue.log"

and run the installation. It is important to unset this debugging variable once you collected the logs to avoid performance issues.