topic Install realsense device failures in Software Archive

Install realsense device failures

jie_h_1 — Mon, 05 Jan 2015 11:09:47 GMT

Hi,

I install SDK on my win 8.1 plug device to usb3.0. My computer can't detect device . no light on front of camera. When I open device manager. There 3 Device on the list . But one of them have yellow warning icon on (Intel(R) RealSense(TM) 3D Camera(Front F200)) , It's seems Intel(R) RealSense(TM) 3D Camera(Front F200) Depth and Intel(R) RealSense(TM) 3D Camera(Front F200) RGB is installed right. How can I fixed this problem?

the screen snap and sdk information log in attachment.

You could try uninstalling

samontab — Mon, 05 Jan 2015 11:37:41 GMT

You could try uninstalling the drivers, unplugging the camera, and plugging it back in.

Also, try another usb 3.0 port if you have another one.

A couple things - 1. You have

Colleen_C_Intel — Mon, 05 Jan 2015 16:13:42 GMT

A couple things - 1. You have a server CPU. Will work for some modules but not all.
2. It looks like you may have a user folder name that contains something other than English alphabetic characters. The folder path needs to contain only English alphabet.
3. Removing and then rebooting and then re-adding the camera would be good to try.