topic How am I supposed to get any help around here? in Software Archive

How am I supposed to get any help around here?

mdudley — Tue, 14 Aug 2012 12:11:30 GMT

This is my third attempt to get support for my download problem. Intel seems to have abandoned my previous threads.

How can I escalate my issue? Is there any way I can call someone directly? My support experience on these forums has been horrible so far.

I just need access to the software that I paid for! I've been held up for a week trying to get this resolved.

EDIT: Issue has been resolved.

How am I supposed to get any help around here?

Hubert_H_Intel — Tue, 14 Aug 2012 12:26:10 GMT

As registered user having valid product support you may consider usingIntel Premier Support at https://premier.intel.com rather posting issue on the forum.
Nevertheless, I'll check for all open issues on the forum and follow up as soon as possible.
Regards,
Hubert.

How am I supposed to get any help around here?

mdudley — Tue, 14 Aug 2012 12:43:01 GMT

I have never been able to access the Premier site. That is the problem. I get the message:

We were unable to authenticate your access to the Intel Premier Support web site. Please check that your login ID and password were entered correctly and that the URL used was https://premier.intel.com.

Here is the story so far:

Employee registered IPP 6.0 for Windows. Premier support period expired.
Employee left the company, but did not keep copies of the IPP library, and did not give us access to his Intel account.
I need to maintain his software, so I need a copy of the libraries. I create an Intel account and attempt to register the software again, but it fails.
I create forum thread, and the registration gets transferred to my Intel account.
I can only download IPP Crypto 7.0, which I am not licensed for. I cannot access Premier site to download version 6.0.

How am I supposed to get any help around here?

mdudley — Tue, 14 Aug 2012 12:58:54 GMT

On top of all of this it seems that the "My Intel Software Development Products" page is broken. My registered serial number no longer appears there, and I'm getting the message

We have experienced a critical system error.

A notice has been automatically generated to alert our staff. We will address this condition as soon as possible. Please try again later, after we have had some time to make repairs.