topic Intel camera not connected properly in Software Archive

Intel camera not connected properly

Gopal_singh_m_ — Fri, 09 Jan 2015 16:51:13 GMT

I am working on DELL inspiron 5520 model. processor i5-3210M 4GB ram , USB 3.0 is also there. intel sdk and visual studio is also installed. than i connected my camera to USB 3.0 . There were 3 device showing in device manager as camera. so everything was fine. when i started camera to rum sample from browser, it take stream for 4-5 seconds. and than it was not showing anything on screen. than i tried again to reconnect camera. when i reconnect camera , it is showing green light initially, but this time it is not working at all and those 3 devices are also not showing in that device manager. I am uploading log file, so if there is any problem, so help me please

Could you run sdk-info from

Colleen_C_Intel — Fri, 09 Jan 2015 17:06:37 GMT

Could you run sdk-info from the SDK bin folder and post the results please?

Ok sir.

Gopal_singh_m_ — Fri, 09 Jan 2015 17:45:01 GMT

Ok sir.

here it is, if you need any other information , let me know

Well the camera is definitely

Colleen_C_Intel — Fri, 09 Jan 2015 21:48:31 GMT

Well the camera is definitely not being seen. I assume you have tried unplugging, rebooting, and replugging in the camera?

Have any Windows updates or other driver changes been done on the system since it first worked?

No sir, i didn't update any

Gopal_singh_m_ — Fri, 09 Jan 2015 22:16:15 GMT

No sir, i didn't update any driver or windows update since it first worked. But yeah whenever it(camera) didn't work, i wait for some time (3-4)min and than i unplugged it and again after some time i tried to plugged it. but it is also not working after first time.