topic License issue in Software Archive

License issue

simon932 — Wed, 14 Jan 2015 01:24:04 GMT

Hi,

I am trying to install Intel Cluster Studio 2013 on a new computer (Windows 7) which is replacing an older machine which is not working anymore and on which I had Intel Cluster Studio 2013 installed and running. I tried to install using my serial number but got the message that this serial number is not valid anymore. I decided to choose the 31 days trial option to complete the installation and to worry about activation later. Later has now arrived and I came across a previous post (https://software.intel.com/en-us/forums/topic/286475) where it is suggested to copy the license file from the old computer to the new computer. I then uninstalled Cluster Studio and re-installed by specifying the copied license file. Everything seemingly went fine, except that now when I look into Intel Software Manager under licenses, Cluster Studio is still listed as being under evaluation status with the option to activate. If I try to click on activate, I am asked for the serial number and if I try to enter my serial number, I receive the message that it is invalid.

Is there something that I'm supposed to do to activate using the license file, beyond linking to it during installation?

Thank you,

Simon

Simon,

Hubert_H_Intel — Wed, 14 Jan 2015 15:20:51 GMT

Simon,

Sounds like the Intel(R) Software Manager (ISM) didn't clear the cache properly.

Could you please try to clear the cache manually and restart ISM:

- Exit the ISM (from the Tray Applications right-click on ISM > Exit)
- Delete 'C:\Users\<user account>\AppData\Local\Intel Corporation\Intel® Software Manager\DataBase\IRC\cache.xml' file
- Re-start ISM via the Start menu

Regards, Hubert.

Hello,

simon932 — Wed, 14 Jan 2015 22:25:35 GMT

Hello,

Thanks for the reply. In the directory C:\Users\<user account>\AppData\Local\Intel Corporation\Intel® Software Manager\, there is no DataBase subdirectory, I only have files "history.xml" and "messages.xml". Any idea of what might be going on here?

Simon