topic Built-in RealSense Camera not detected in Software Archive

Built-in RealSense Camera not detected

AVerh2 — Sun, 23 Aug 2015 12:32:07 GMT

I have an ASUS N551JQ notebook with a built-in RealSense Camera.
At first it worked perfectly fine, but after a while, the camera stopped working, because the system didn't detect the camera anymore.
I tried re-installing all of the drivers, but because of the detection problems, I'm not able to install the Depth Camera Manager. I managed to install the SDK, although it still displays an error, saying it can't detect neither the RealSense Camera, nor the DCM.
Device manager, however, shows the 3D Camera Virtual Driver and says it's up-to-date.

I recently updated to Windows 10, but the exact same problems appeared in Windows 8.1.

Hi,

Ariska_Hidayat — Mon, 24 Aug 2015 13:12:05 GMT

Hi,

May I too have experienced it. when the SDK realsense (R4) I can not use untuk5 or in visual studio 2013 with an emulator running on 64bit. whereas my library has changed with 64bit as well. while still using the SDK Realsense (R3) I did not having problems. just SDK Realsense (R4) better results. so I do to overcome this I still use Unity4 and Visual Studio with 86bit emulator. until now have not having problems again in the SDK Realsense (R4).

Alyssa,

Konstantin_S_Intel — Mon, 24 Aug 2015 16:50:54 GMT

Alyssa,

Can you please collect Depth Camera Manager logs from your system?

They are located under %TEMP%\micl_tmp_<yourlogin>

Quote:KONSTANTIN S. (Intel)

AVerh2 — Mon, 24 Aug 2015 17:05:34 GMT

KONSTANTIN S. (Intel) wrote:

Alyssa,

Can you please collect Depth Camera Manager logs from your system?

They are located under %TEMP%\micl_tmp_<yourlogin>

Thanks for your reply! I will upload the most recent log in this post.
I looked into the log, and noticed some lines are in Dutch. Please, let me know if I need to translate anything!