topic Your account looks fine to me in Software Archive

XDK Login Issue

Alan_P_1 — Sat, 06 Feb 2016 14:37:07 GMT

I am unable to logon to the authentication server from XDK. My account is active via other channels eg app preview and XDK Early Access.

I have tried upgrading to version 2893 but this has not resolved the problem. Can someone from Intel check my XDK access ?

Many Thanks.

Your account looks fine to me

John_H_Intel2 — Mon, 08 Feb 2016 18:51:17 GMT

Your account looks fine to me. Are you still having this issue?

Hi John

Alan_P_1 — Tue, 09 Feb 2016 14:18:55 GMT

Hi John

Yes I still have the problem. I've enclosed a document containing the error messages I am receiving.

Thanks

Alan.

This looks like the XDK is

John_H_Intel2 — Tue, 09 Feb 2016 15:35:24 GMT

This looks like the XDK is having issue connecting to the internet.
Are you on a home network or work network?
Do you have a firewall/proxy possibly blocking the XDK?
Have you tried on a different network you could connect to and test?

Hi John

Alan_P_1 — Tue, 09 Feb 2016 17:33:00 GMT

Hi John

I checked my AV Firewall settings and for some reason a specific rule blocking XDK had been added. Anyway I have reset this and the issue is now resolved.

Many Thanks

Glad to hear!

John_H_Intel2 — Tue, 09 Feb 2016 19:26:43 GMT

Glad to hear!

Thanks for letting us know you were able to resolve the issue :)