Intel® Parallel Studio XE uninstallation problem

Han_C_ — Thu, 08 Sep 2016 04:27:30 GMT

Hi,

I'm trying to uninstall Intel® Parallel Studio XE2016 update 1 Cluster edition from control panel (win10 PC), I got the following error:

Intel(R) Parallel Studio XE 2016 Update 1 for Windows* Setup Wizard ended prematurely because of an error(s).
Windows Installer failed to configure product:
   Error message: The installation source for this product is not available. Verify that the source exists and that you can access it.
   Error code: 1612
   Product code: 7746B6D5-3B50-4CFD-B2C2-D94EBFBF8608
   Module name: itc.msi

Installer logs location: C:\Users\ICMONK~1\AppData\Local\Temp\pset_tmp_PSXE2016_k\2016.09.08_12.21.03_000027ac\log\

The log file looks like:

=== Verbose logging started: 2016/9/8 12:21:44 Build type: SHIP UNICODE 5.00.10011.00 Calling process: C:\ProgramData\Intel\installer\ParallelStudio\cache\{C392755F-8064-4546-A92B-63D4A6A5B031}\setup.exe ===
MSI (c) (AC:D8) [12:21:44:327]: Resetting cached policy values
MSI (c) (AC:D8) [12:21:44:327]: Machine policy value 'Debug' is 0
MSI (c) (AC:D8) [12:21:44:327]: ******* RunEngine:
******* Product: {7746B6D5-3B50-4CFD-B2C2-D94EBFBF8608}
******* Action:
******* CommandLine: **********
MSI (c) (AC:D8) [12:21:44:327]: Client-side and UI is none or basic: Running entire install on the server.
MSI (c) (AC:D8) [12:21:44:327]: Grabbed execution mutex.
MSI (c) (AC:D8) [12:21:44:358]: Cloaking enabled.
MSI (c) (AC:D8) [12:21:44:358]: Attempting to enable all disabled privileges before calling Install on Server
MSI (c) (AC:D8) [12:21:44:358]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (BC:18) [12:21:44:374]: Running installation inside multi-package transaction {7746B6D5-3B50-4CFD-B2C2-D94EBFBF8608}
MSI (s) (BC:18) [12:21:44:374]: Grabbed execution mutex.
MSI (s) (BC:78) [12:21:44:375]: Resetting cached policy values
MSI (s) (BC:78) [12:21:44:376]: Machine policy value 'Debug' is 0
MSI (s) (BC:78) [12:21:44:376]: ******* RunEngine:
******* Product: {7746B6D5-3B50-4CFD-B2C2-D94EBFBF8608}
******* Action:
******* CommandLine: **********
MSI (s) (BC:78) [12:21:44:376]: Machine policy value 'DisableUserInstalls' is 0
44:380]: Note: 1: 1706 2: -2147483647 3: itc.msi
MSI (s) (BC:78) [12:21:44:380]: Note: 1: 1706 2: 3: itc.msi
(s) (BC:78) [12:21:44:376]: User policy value 'SearchOrder' is 'nmu'
MSI (s) (BC:78) [12:21:44:376]: User policy value 'DisableMedia' is 0
MSI (s) (BC:78) [12:21:44:377]: Machine policy value 'AllowLockdownMedia' is 1
MSI (s) (BC:78) [12:21:44:377]: SOURCEMGMT: Looking for sourcelist for product {7746B6D5-3B50-4CFD-B2C2-D94EBFBF8608}
MSI (s) (BC:78) [12:21:44:377]: SOURCEMGMT: Adding {7746B6D5-3B50-4CFD-B2C2-D94EBFBF8608}; to potential sourcelist list (pcode;disk;relpath).
MSI (s) (BC:78) [12:21:44:377]: SOURCEMGMT: Now checking product {7746B6D5-3B50-4CFD-B2C2-D94EBFBF8608}
MSI (s) (BC:78) [12:21:44:377]: SOURCEMGMT: Attempting to use LastUsedSource from source list.
MSI (s) (BC:78) [12:21:44:377]: SOURCEMGMT: Trying source D:\Program Files (x86)\Intel\Download\parallel_studio_xe_2016_update1_setup\installs\itac\.
MSI (s) (BC:78) [12:21:44:377]: Note: 1: 1402 2: HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Policies\Explorer 3: 2
MSI (s) (BC:78) [12:21:44:377]: Note: 1: 2203 2: D:\Program Files (x86)\Intel\Download\parallel_studio_xe_2016_update1_setup\installs\itac\itc.msi 3: -2147287037
MSI (s) (BC:78) [12:21:44:378]: SOURCEMGMT: Source is invalid due to missing/inaccessible package.
MSI (s) (BC:78) [12:21:44:378]: Note: 1: 1706 2: -2147483647 3: itc.msi
MSI (s) (BC:78) [12:21:44:378]: SOURCEMGMT: Processing net source list.
MSI (s) (BC:78) [12:21:44:378]: Note: 1: 1706 2: -2147483647 3: itc.msi
MSI (s) (BC:78) [12:21:44:378]: SOURCEMGMT: Processing media source list.
MSI (s) (BC:78) [12:21:44:380]: Note: 1: 2203 2: 3: -2147287037
MSI (s) (BC:78) [12:21:44:380]: SOURCEMGMT: Source is invalid due to missing/inaccessible package.
MSI (s) (BC:78) [12:21:44:380]: Note: 1: 1706 2: -2147483647 3: itc.msi
MSI (s) (BC:78) [12:21:44:380]: SOURCEMGMT: Processing URL source list.
MSI (s) (BC:78) [12:21:44:380]: Note: 1: 1402 2: UNKNOWN\URL 3: 2
MSI (s) (BC:78) [12:21:MSI (s) (BC:78) [12:21:44:380]: SOURCEMGMT: Failed to resolve source
MSI (s) (BC:78) [12:21:44:380]: MainEngineThread is returning 1612
MSI (s) (BC:18) [12:21:44:380]: User policy value 'DisableRollback' is 0
MSI (s) (BC:18) [12:21:44:380]: Machine policy value 'DisableRollback' is 0
MSI (s) (BC:18) [12:21:44:380]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (BC:18) [12:21:44:380]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (BC:18) [12:21:44:380]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (BC:18) [12:21:44:380]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (AC:D8) [12:21:44:380]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (AC:D8) [12:21:44:380]: MainEngineThread is returning 1612
=== Verbose logging stopped: 2016/9/8 12:21:44 ===

Seems like it's looking for the source file in "D:\Program Files (x86)\Intel\Download\parallel_studio_xe_2016_update1_setup" but I don't have this folder on my PC. Any idea how to fix this?

It seems like your

James_T_Intel — Thu, 08 Sep 2016 18:10:12 GMT

It seems like your installation got corrupted. Try downloading and rerunning the installer, then uninstalling.

Thanks for replying, the

Han_C_ — Fri, 09 Sep 2016 03:32:38 GMT

Thanks for replying, the problem is solved by rerunning the installer and extracting the files to the indicated path, however I want to know if Intel provide downloading for the old version installer like XE2016, since I can only find XE2017 on the Intel website.

Another problem is that when I try to install the new XE2017 I got the following error:

Intel(R) Parallel Studio XE 2017 Cluster Edition for Windows* Setup Wizard ended prematurely because of an error(s).
Windows Installer failed to configure product:
   Error message: The older version of Intel(R) Software Manager cannot be removed. Contact your technical support group.
   Error code: 1603
   File name: ism.msi

Installer logs location: C:\Users\ICMONK~1\AppData\Local\Temp\pset_tmp_PSXE2017_k\2016.09.09_11.02.39_00004c3c\log\

There are too many log files to post here.

Seems like the Intel(R) Software Manager is not uninstalled with XE2016, is there any way to remove it manually?

You can select earlier

James_T_Intel — Fri, 09 Sep 2016 14:22:10 GMT

You can select earlier versions in the Intel® Registration Center. When you are on the download page, there is a drop-down allowing you to select the version you want to download.

Intel® Software Manager should have been removed when you uninstalled the suite. You can remove it manually, see https://registrationcenter-ssl.intel.com/Docs/ism_v2.htm for details.

Do you need any additional assistance?

The website states that "

Han_C_ — Sat, 10 Sep 2016 10:07:19 GMT

The website states that "

Windows* OS: Intel® Software Manager cannot be uninstalled independently of the products which use it. Intel® Software Manager will be automatically uninstalled when all the products which use it are uninstalled.

which does not help in my case.

Did you follow the

James_T_Intel — Mon, 12 Sep 2016 14:08:46 GMT

Did you follow the instructions under the "Removing downloaded bits" section?

Yes I did delete all the

Han_C_ — Tue, 13 Sep 2016 07:26:08 GMT

Yes I did delete all the files in the installation folder, and the same error message still appeared.

Update: Problem solved by

Han_C_ — Thu, 15 Sep 2016 06:58:48 GMT

Update: Problem solved by using this tool

https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed-or-removed

Thanks for help.

I'm glad it's working now. I

James_T_Intel — Tue, 04 Oct 2016 02:09:59 GMT

I'm glad it's working now. I'm going to go ahead and close this thread.

topic The website states that " in Software Archive

Intel® Parallel Studio XE uninstallation problem

It seems like your

Thanks for replying, the

You can select earlier

The website states that "

Did you follow the

Yes I did delete all the

Update: Problem solved by

I'm glad it's working now. I