topic Hi Hubert, in Software Archive

Reissue floating licenses

John_F_6 — Tue, 24 May 2016 00:33:50 GMT

Hello,

Our floating licenses don't appear to be working - log file shows:

(INTEL) Invalid license key (inconsistent authentication code)

Can you generate us a new lic file? Can PM you the existing lic file if needed.

Thank you so much!

Hubert_H_Intel — Tue, 24 May 2016 09:02:49 GMT

Hi John,

Could you please let me know the serial number in a private message ("Send Author A Message").

Regards, Hubert.

Hubert_H_Intel — Tue, 24 May 2016 09:39:05 GMT

John,

I've re-generated your floating licenes and sent to your email. One of them was corrupt.

I hope this works.

Regards, Hubert.

Hubert_H_Intel — Mon, 30 May 2016 11:30:42 GMT

Hi John,

Did the license file I sent you work? Do you need more help or can we close this thread?

Regards, Hubert.

John_F_6 — Tue, 31 May 2016 17:26:40 GMT

Hi Hubert,

Thank you! Yes, it's working perfectly now - you can close this out. Appreciate the prompt response and follow up.

Light_Intel — Mon, 02 Jan 2017 17:20:10 GMT

This issue has been resolved. If you have a similar question please start a new thread to ensure your issue is being addressed in a timely manner.