topic Hi, Noga C. in Software Archive

The request for S/N of 2016-version of Parallel Studio XE

Yuriy_Yevsyeyev — Tue, 13 Sep 2016 17:54:50 GMT

Hi!

My company uses the Parallel Studio XE 2015 and 2016 now (SKU: PPE999WSGE01X1Z; License Type: Named-user).
Now the period of support has expired on August, 1 2016.
We still had some registered S/N of 2015-version which we now cannot upgrade automatically for S/N of 2016-version in Registration Center.
I request for us the new appropriate S/N in a manual mode.

Thank in advance!

Thank you for contacting

Light_Intel — Tue, 13 Sep 2016 23:59:00 GMT

Thank you for contacting Intel Support.

I have looked at your account and you have 3 SN for Intel® Parallel Studio XE Professional Edition for Fortran and C++ Windows* Version: 2015. The support on those accounts expired on 8/1/2016. Thus you are eligible to download and install any version that was published before that date. That means you are entitled to download Intel® Parallel Studio XE Professional Edition for Fortran and C++ Windows* Version: 2016 Update 3. In order to do that you will need to upgrade your 2015 SN to the 2016 SN.

For each SN do the following:

Go to Intel Registration Center and login with your login id and password
Click on the Serial Numbers view tab
Click on the 2015 SN you want to upgrade
In the manage License page click on the top Download (for the entire product)
You will be prompted to Upgrade your SN
Click on the Upgrade button
Your SN will be upgraded to a 2016 SN
Note: Although you will be able to download the new 2017 version you will not be able to install it with any SN that doesn't have current active support
For the newly upgraded (2015 --> 2016) SN you will only be able to install Intel® Parallel Studio XE Professional Edition for Fortran and C++ Windows* Version: 2016 Update 3 or earlier version

Let me know if this works for you.

Regards,
Noga - Intel Developer Support

Hi, Noga C.

Yuriy_Yevsyeyev — Wed, 14 Sep 2016 07:06:54 GMT

Hi, Noga C.

Thank for your replay!

When the period of our support was not expired, this your sequence was worked, but now is NOT.

After point 4 any more does not work (point 5 is not fulfilled and then the page from attachment file "Upgrade SN issue 1_1.jpg" is viewed). Next, if I is select the version (for example "2016 Update 3", which is enabled for us) from list, then the page from attachment file "Upgrade SN issue 2_1.jpg" is viewed. NO upgrade prompt for SN!

I was try in browsers: Firefox 3.6 under Windows 2000 SP4 (my computer), Opera 12.17.Build 1863 under Windows XP SP3, Internet Explorer 11.0.9600.18230 updated for 11.0.29 (KB3139929) under Windows 7 SP1 with the same fail results.

Regards,

I will wait your replay...

Members of Intel's support,

Yuriy_Yevsyeyev — Mon, 19 Sep 2016 05:55:00 GMT

Members of Intel's support, where are you?
We need to solve our problem...

I'm waiting of your replay!

Let's move this communication

Light_Intel — Tue, 20 Sep 2016 16:41:11 GMT

Let's move this communication to a private channel to protect your privacy. I have sent you a private message. Please answer me this way.

Regards,

Noga

This issue had been resolved

Light_Intel — Wed, 21 Sep 2016 19:24:35 GMT

This issue had been resolved in a private communication. If you have a similar issue please start a new topic.