topic Hello, in Software Archive

We can't install Intel Parallel Studio XE Cluster Edition for Linux due to license problems

Rasmus_W_ — Fri, 27 May 2016 11:37:11 GMT

We want to install Intel Parallel Studio XE on our CentOS 7 cluster. Although we are using an evaluate license, which is valid until the 18th Juli, the response of the installer is:

The license file(s) you provided is not valid for this product.

We also tried to activate using the serial number, which caused the same error. The error is occurring with the online and the full package installer. We ran the installer both in root mode and in user mode.

Thanks for your help.

Hello,

Jennifer_D_Intel — Fri, 27 May 2016 18:22:21 GMT

Hello,

Can you set INTEL_LMD_DEBUG=/tmp/license.log, try the install again, and then send me the log file in a private message? I don't see an issue with your licenses, and that should give me all the information to figure out the problem.

Thank you,

Jennifer

This issue has been addressed

Light_Intel — Mon, 02 Jan 2017 17:04:39 GMT

This issue has been addressed in a private communication. If you have a similar question please start a new thread to ensure your issue is being addressed in a timely manner.