topic I see no floating licenses in Software Archive

License manager / support issue.

Henrik_S_ — Thu, 07 Jan 2016 20:27:39 GMT

I need to download the Intel License manager to support an Intel XE Composer license for two floating seats. The problem is that it is says my support period has expired... except it has not. My support expires Feb 25, 2016 and it has been renewed.

Who do I contact about this? I tried Intel Premier support, but it says I am not authorized. I tried calling and they gave me an email address that bounces.

Regards,

- Henrik

Hi Henrik,

James_T_Intel — Fri, 08 Jan 2016 14:48:32 GMT

Hi Henrik,

Let me check your account and see what I can find.

James.
Intel Developer Support

I see no floating licenses

James_T_Intel — Fri, 08 Jan 2016 14:51:47 GMT

I see no floating licenses associated with your account. Can you please send me the serial number for the floating license in a private message?

Henrik_S_2 — Fri, 08 Jan 2016 14:52:25 GMT

Thanks!

I posted this originally in another forum (Linux Fortran) and a member Hubert was helping me, but the issue is not resolved.

I will send you a PM.

Regards,

- Henrik

Since Hubert is already

James_T_Intel — Fri, 08 Jan 2016 15:03:41 GMT

Since Hubert is already working on this as well, I'm going to close this thread and keep it to a single discussion thread.