topic Hi, in Software Archive

Trouble installation

ithl3 — Wed, 06 Apr 2016 17:13:59 GMT

I got an educators license by email and am trying to install: I get the following error message with username and last 4 of the product code blanked out:

Intel(R) Parallel Studio XE 2016 Update 2 Cluster Edition for Windows* Setup Wizard ended prematurely because of an error(s).

Windows Installer failed to configure product:
   Error message: The specified account already exists.
   Error code: 1603
   Product code: 1E0C7916-6116-4F31-8B5C-7C4C12F6****
   Module name: parallel_studio_xe_2016_update2_setup

Installer logs location: C:\Users\[username]\AppData\Local\Temp\pset_tmp_PSXE2016_[username]\2016.04.06_13.03.05_0000188c\log\

What can I do?

Hi,

Soflen_S_Intel — Thu, 07 Apr 2016 06:38:48 GMT

Hi,

I'm a TCE in Intel.

My email is soflen.shih@intel.com.

Please send me the log and the license's SN.

Thanks and regards,

Soflen

Hi,

Soflen_S_Intel — Fri, 22 Apr 2016 03:12:51 GMT

Hi,

I've got the feedback from our backend:

Please ask customer to find original package of installed Composer XE 2013 SP1 (package 190) and uninstall it by launching setup.exe from package.

And then try to install PSXE 2016 again.

Best regards,

Soflen

Hi,

Light_Intel — Fri, 30 Dec 2016 16:49:26 GMT

Hi,

Any update on this one? Were you able to uninstall and reinstall successfully?

Regards,
Noga - Intel Developer Support