topic Activation issue, performance libraries, community ed. in Software Archive

Activation issue, performance libraries, community ed.

diz — Tue, 31 Jan 2017 01:07:38 GMT

Hi,

I have registered for a community licence, to use the performance libraries.

Initially I installed but could not activate using my serial number, so i opted for a trial to get it working at the time.

The error message was "Activation rights do not allow this software to be installed. This could be due to expired subscription or incompatible serial number."

Now the trial period has expired I cannot update the libraries, or install new ones.

In an attempt to get this fixed, I tried uninstalling and re-installing, but now cannot install as i'm back to the activation issue.

I have 4 MAC addresses on my system, I have manually added each to my profile, and also tried registering using each licence file, to no avail.

My OS is win10.

Any chance an Intel rep reading this can help me?

Thanks

I updated your license

Devorah_H_Intel — Tue, 31 Jan 2017 15:11:11 GMT

I updated your license information. It should work now.

Hi Devorah,

diz — Wed, 01 Feb 2017 09:04:08 GMT

Hi Devorah,

Unfortunately I'm still getting the exact same problem.

Same message using the serial number method, and invalid license file message using the file method.

Not sure exactly how your activation system works, but if it helps to troubleshoot:
Usually I connect to the internet through a VPN (at router level) - could this affect MAC address detection?
Also, I noticed all but the one mac address has been deleted from my account - this is my wifi mac when connected to my VPN wifi(5GHz).
I tried activating using another wifi connection (2.4GHz) which does not go through a VPN. It still did not work, but noticed the another mac address is now listed.

thanks in advance,

Diz.

Please provide the serial

Devorah_H_Intel — Wed, 01 Feb 2017 14:52:21 GMT

Please provide the serial number and the mac addresses on the system via private message (use send Author a Message link) I will assist you via private message.

Thank you.

PM sent

diz — Fri, 03 Feb 2017 00:36:15 GMT

PM sent