topic I was able to duplicate your in Software Archive

Serial Number Not Valid - Community Licensing for Intel® Performance Libraries

Jean_R_ — Tue, 20 Sep 2016 12:18:46 GMT

I registered to the Community Licensing for Intel® Performance Libraries and got a serial number, with links to download files.

Having downloaded the MKL install package for Linux, I find it impossible to install the library as the serial number gets rejected; here is the message I receive during the installation process:

"The serial number you provided is not valid for product Intel(R) Math Kernel Library 2017 for Linux"

Any help would be much appreciated.

Many thanks,

Jean

Hi Jean,

Light_Intel — Tue, 20 Sep 2016 18:17:00 GMT

Thank you for contacting Intel Support.

When attempting to install Intel MKL what do you use for activation? Do you choose to activate using a license file or using the SN (serial number) you received from Intel Registration Center? Can you please attach an image of the error message in a private message?

Regards,

Noga
Intel Developer Support

BTW, I see that the product

Light_Intel — Tue, 20 Sep 2016 18:32:17 GMT

BTW, I see that the product was installed on one system already. Are you trying to install it on an additional system?

Noga

Hi Noga,

Jean_R_ — Wed, 21 Sep 2016 01:40:33 GMT

Hi Noga,

Thank for your prompt replies. Let me answer both of your questions here:

1) I tried to activate with the serial number as well as license file, but neither worked so I removed the license file.

2) I can confirm that I have NOT installed this library on any of my computers. I just registered yesterday and tried to install it on my laptop, but it didn't work (as per my original message).

I would really appreciate

Jean_R_ — Wed, 21 Sep 2016 23:43:28 GMT

I would really appreciate some assistance with this as I am left unable to install the library.

In case you sent me a serial number that was already being used by someone else, would it not be possible for you to reset the serial number linked to my account?

Many thanks,

Jean

I was able to duplicate your

Light_Intel — Wed, 21 Sep 2016 23:56:04 GMT

I was able to duplicate your issue and have escalated it. I will keep you updated.

Regards,

Noga

Has this been resolved? I

Timothy_F_ — Sat, 24 Sep 2016 17:58:13 GMT

Has this been resolved? I have been having the same issue with neither the SN or license file working.

No this has not been resolved

Jean_R_ — Sun, 25 Sep 2016 10:57:17 GMT

No this has not been resolved yet, though Intel have acknowledged / replicated the issue.

I need to see the

Light_Intel — Tue, 27 Sep 2016 16:50:43 GMT

I need to see the installation logs. Please do the following:

# export INTEL_LMD_DEBUG=/tmp/lic_debug.log

Run the installer

Please send /tmp/lic_debug.log to me. Make sure to do it in a private message to protect your information.

Regards,

Noga

For those who encounter the

Light_Intel — Mon, 03 Oct 2016 14:53:36 GMT

For those who encounter the issue on Linux*:

We don’t have full support of spaces in paths in 2017 products. Please remove all the spaces from the path to the package.

Regards,

Noga

Thanks.

Victor_S_1 — Mon, 03 Oct 2016 21:22:23 GMT

Thanks.

I was with this same problem.

Regards,

Victor

Yes I can confirm that solved

Jean_R_ — Tue, 04 Oct 2016 04:38:43 GMT

Yes I can confirm that solved the issue for me:

This issue had been resolved,

Light_Intel — Fri, 07 Oct 2016 14:18:23 GMT

This issue had been resolved, please see BEST REPLY.