topic I tried reinstalling the DCM in Software Archive

surface pro 4 Camera realsense compatibility

Francesco_M_1 — Thu, 14 Apr 2016 21:01:33 GMT

Hi,

I have a Surface pro 4 i7 16gb ram. Can I use a realsense app? Microsoft said YES, but I tried to install some app (Personify and Warrior wave) and don't reconize a 3D camera or driver.

Can somebody help me?

Thanks

Make sure you have the DCM

samontab — Fri, 15 Apr 2016 00:17:45 GMT

Make sure you have the DCM installed

Look in Device Manager. I

Colleen_C_Intel — Fri, 15 Apr 2016 06:50:06 GMT

Look in Device Manager. I believe you'll see at least 3 cameras - 2 RGB that aren't realsense and an IR camera. See wat it is branded.

Hi, I'm facing the same

pablo_r_ — Sun, 17 Apr 2016 09:33:43 GMT

Hi, I'm facing the same problem but using the i5 processor version.

I tried to run the app "Raw Streams" and it recognized both RGB and Deph cameras, but it is only able to display a color stream. When I tried with the Camera Viewer it failed setting the depth stream.

I also get into the code, but the SDK throw a "Device unavailable" error.

sensorManager->EnableStream(PXCCaptur::STREAM_TYPE_DEPTH);

....

auto status = sensorManaget->Init(); // This line returns "Device unavailable"

This is what I see in the Device Manager

I tried reinstalling the DCM

pablo_r_ — Sun, 17 Apr 2016 09:46:00 GMT

I tried reinstalling the DCM again, but this time I disabled the embedded camera, and it started working. Something might went wrong the previous time.

Francesco, did you tried that?

Hi guys,

Francesco_M_1 — Mon, 18 Apr 2016 14:21:08 GMT

Hi guys,

BAD NEWS...

this is the Microsoft answer:

Please be advised that the Intel Realsense SDK is not yet compatible with our Device Surface Pro 4. I have checked and tested it on my end.

We do apologize for the inconvenience. I sent an email to our Development Team regarding the software Realsense SDK software.

Again I am sorry to inform you that the software is not compatible with our Device yet.

Any Ideas?

Well... What does it mean not

pablo_r_ — Mon, 18 Apr 2016 15:39:25 GMT

Well... What does it mean not compatible yet?

I'm using it without problems since the other day.

Hi Pablo,

Francesco_M_1 — Mon, 18 Apr 2016 15:45:00 GMT

Hi Pablo,

I mean a INTERNAL Surface Pro 4 Camera! ;)