https://community.intel.com/t5/Software-Archive/Camera-Unusable/m-p/1096273#M67029 <P>i am not an expert with that but you could try using another port? maybe external hub with power supply, i once had issues like that because of a cheap usb 3.0 card</P> Wed, 17 Aug 2016 14:03:32 GMT Johannes_V_ 2016-08-17T14:03:32Z https://community.intel.com/t5/Software-Archive/Camera-Unusable/m-p/1096272#M67028 <P>I am at a dead end now, after never have been able to successfully install the driver. I installed the Intel driver from the web page and installed it but it said it could not find the camera. I uninstalled and tried again after uninstalling the driver that Windows seemed to have automatically installed.</P> <P>Finally, I am stuck on the following screen with no way out:</P> <P>"The installer failed to update the firmware of your Intel RealSense 3D Camera. The camera firmware may be corrupted. Contact your computer manufacturer for recovery instructions. Error code: -4"</P> <P>Error code is -4</P> <P>Do I need to return or replace the camera? I have never been able to successfully use it.</P> Sun, 14 Aug 2016 00:26:38 GMT https://community.intel.com/t5/Software-Archive/Camera-Unusable/m-p/1096272#M67028 anjul_s_ 2016-08-14T00:26:38Z https://community.intel.com/t5/Software-Archive/Camera-Unusable/m-p/1096273#M67029 <P>i am not an expert with that but you could try using another port? maybe external hub with power supply, i once had issues like that because of a cheap usb 3.0 card</P> Wed, 17 Aug 2016 14:03:32 GMT https://community.intel.com/t5/Software-Archive/Camera-Unusable/m-p/1096273#M67029 Johannes_V_ 2016-08-17T14:03:32Z