topic I have sent the log, haven't in Software Archive

Install failure due to 'The older version of Inter(R) Software cannot be removed.'

Luyan_Y_ — Wed, 20 Jan 2016 11:52:23 GMT

Intel(R) Parallel Studio XE 2016 Update 1 Cluster Edition for Windows* Setup Wizard ended prematurely because of an error(s).
Windows Installer failed to configure product:
   Error message: The older version of Intel(R) Software Manager cannot be removed. Contact your technical support group.
   Error code: 1603
   File name: ism.msi

Installer logs location: C:\Users\luyan\AppData\Local\Temp\pset_tmp_PSXE2016_luyan\2016.01.20_19.02.46_000012b8\log\

To install this program at a later time, run Setup Wizard again. Click the Finish button to exit the Setup Wizard.

And I don't know how to

Luyan_Y_ — Wed, 20 Jan 2016 13:15:00 GMT

And I don't know how to mannully uninstall Intel Software Manager.

Hello,

Jennifer_D_Intel — Wed, 20 Jan 2016 20:00:06 GMT

Hello,

I am looking into your issue. The Intel Software Manager cannot be manually uninstalled in Windows - it is automatically uninstalled when the products which use it are uninstalled. Can you send me the installer logs in a private message? Also, were you using the online or offline installer?

Thank you,

Jennifer

I have sent the log, haven't

Luyan_Y_ — Fri, 22 Jan 2016 07:34:03 GMT

I have sent the log, haven't I?

There are lots of logs and I

Luyan_Y_ — Tue, 26 Jan 2016 00:57:00 GMT

There are lots of logs and I attach the biggest.

Thank you. I've removed the

Jennifer_D_Intel — Tue, 26 Jan 2016 01:20:11 GMT

Thank you. I've removed the logs from your post and will pass them on to the developers. Do you have older versions of the Intel developer tools installed?

As I can recall, there isn't.

Luyan_Y_ — Tue, 26 Jan 2016 02:26:21 GMT

As I can recall, there isn't. In the attachment I give a picture of all the Intel things I installed.

The workaround for this

Jennifer_D_Intel — Tue, 09 Feb 2016 20:30:48 GMT

The workaround for this problem is to remove the Intel Software Manager components after verifying that there are no currently installed products using it. The cause was probably an incomplete uninstall of an older version of ISM that the installer could not update. I will close this thread - please create a new thread if you have a similar problem.