topic Hi Mark, in Software Archive

Premier Support - expected response time?

Mark_L_5 — Tue, 16 Aug 2016 08:35:17 GMT

Hi,

I raised a ticket a week ago for a problem with System Studio and have not had any response from Intel - apart from the automated acknowledgement of the ticket. What is the expected response time for a Premier Support ticket? I couldn't find any information about SLAs.

Thanks.

Initial acknowledgement used

TimP — Tue, 16 Aug 2016 18:52:44 GMT

Initial acknowledgement used to be quoted as within the first following non holiday but lately several months is not unusual. If you can discuss the issue and refer to it by number on an appropriate forum it may be helpful.

Hi Mark,

Harold_G_Intel — Wed, 17 Aug 2016 19:52:40 GMT

Hi Mark,

Sorry for the delayed response. Please see your updated ticket.

Regards, Hal

Intel(R) Developer Zone Support

http://software.intel.com
*Other names and brands may be claimed as the property of other

>>Premier Support - expected

SergeyKostrov — Wed, 24 Aug 2016 17:07:51 GMT

>>Premier Support - expected response time? Hi Mark, I also recommend you to post a short description of your problem in a forum related to your topic. You could get an answer from IDZ community members faster. Best regards, Sergey