topic Here you go. in Software Archive

Windows - Parallel Studio C++/Fortran 2017 Update 4 installation crash

damienhocking — Thu, 11 May 2017 17:38:43 GMT

Hi,

I just tried to install update 4, and it crashes the installation right at the end after updating all the packages, trying to update the tools in VS2015. I have VS2017 installed as well, but it never gets to there. It's done this three times now.

Which logs do you need?

Damien

Hello,

Devorah_H_Intel — Thu, 11 May 2017 20:54:22 GMT

Hello,

Thank you for the report. Install logs would be helpful

They are located in Temp, i.e.

C:\Users\username\AppData\Local\Temp\pset_tmp_PSXE2017_username\2017.04.xx_xxxxxxxxxxx\log

Please open VS, go to Help>About> click Copy Info and send us the text file with pasted information. Then click System Info and send us the copy of System Summary.

Regards,

Here you go.

damienhocking — Thu, 11 May 2017 21:06:20 GMT

Here you go.

VS2015 info

damienhocking — Thu, 11 May 2017 21:08:42 GMT

VS2015 info

Thank you for the information

Devorah_H_Intel — Mon, 15 May 2017 15:11:53 GMT

Thank you for the information and logs. I have escalated this to our Install team for further investigation.

Best regards,

It can happen when some

Devorah_H_Intel — Mon, 15 May 2017 19:04:31 GMT

It can happen when some products of the same family have been previously installed. Usually it happens at the end of installation, when all components are already installed.

This issue was resolved by the following steps:
1. Remove all current and older versions of Intel products
2. Repair VS 2015
3. Reinstall PSXE 2017 update 4

OK, I'll try that. Thanks.

damienhocking — Mon, 15 May 2017 19:07:16 GMT

OK, I'll try that. Thanks.

Yes, that fixed it. Took a

damienhocking — Tue, 16 May 2017 02:43:39 GMT

Yes, that fixed it. Took a while to do.

Thank you for the update.

Devorah_H_Intel — Tue, 16 May 2017 22:46:28 GMT

Thank you for the update. Glad to hear that this was resolved.