topic installation of Parallel Studio 2017 craches in Software Archive

installation of Parallel Studio 2017 craches

Petros_M_ — Thu, 11 May 2017 19:57:31 GMT

Installation of "parallel studio xe 2017 professional" crashed (in the same way upgrades of the 2016 editions crashed).

This is the error message:

Windows Installer failed to configure product:
   Error message: The installation source for this product is not available. Verify that the source exists and that you can access it.
   Error code: 1612
   Product code: 04F6A3E5-808D-4F62-8723-CC4635504A13
   Module name: parallel_studio_xe_2017_setup

Installer logs location: C:\Users\pm83466\AppData\Local\Temp\pset_tmp_PSXE2017_pm83466\2017.05.11_15.32.24_00003cbc\log\

(attaching the logs)

Can you please help?

TIA,

Petros

Thank you for the report.

Devorah_H_Intel — Thu, 11 May 2017 20:57:36 GMT

Thank you for the report.

What is the version of the Visual Studio used for IDE? I will escalate this to our install team.

Regards,

Hi Devorah,

Petros_M_ — Thu, 11 May 2017 21:02:40 GMT

Hi Devorah,

I have VS2010, VS2013 and VS2015.

The installation seems to see the latter 2 only -which is fine by me as we are trying to move away from it, but not yet, so cannot uninstall it right now.

Thank you for your help,

Petros