topic Any news? in Software Archive

sr300 camera explorer not connected

Weijie_B_ — Tue, 10 May 2016 08:26:56 GMT

My question is the tool "camera explorer" display "not connected"

My condition is as followed:

(1)successffully plug sr300 into my PC ,and I can see the sr300 depth and RGB in the device manager

(2)successfully install sr300 DCM (intel_rs_dcm_sr300_3.1.25.2599.exe),there is no error in install process,and I can see the the DCM succesffully run in background

(3)successfully install SDK,and successfully run it,and we can see the dcm and device in the sdk infomation

expect someone help me,thank you!

Exactly the same problem also

nurbed — Tue, 17 May 2016 22:38:00 GMT

Exactly the same problem for me ...

Next step:

nurbed — Wed, 18 May 2016 20:49:59 GMT

Next step:

I tried the SR300 on my HP Pavilion 17-f000 notebook, and it works without problems...

On my desktop computer (Asus Rampage IV extreme, i7 3930k, 16Gb ram, 2 x Radeon 7970 HD) the device "SR300 virtual driver" isn't present. It's a problem of the 2nd generation i7 processor?

I read this post: https:/

nurbed — Wed, 18 May 2016 20:59:00 GMT

I read this post: https://software.intel.com/en-us/forums/realsense/topic/622942

The problem seems to be the same. Only one thing: I'm not able to install the lastest version of the intel chipset driver due an unspecified error during setup... My current intel chipset driver version is 10.1.2.9

Also facing same problem for

Mahadeo_W_ — Thu, 19 May 2016 12:51:08 GMT

Also facing same problem for me..please check may be camera back side cable damaged & also install latest version of SDK.

Any news?

nurbed — Fri, 10 Jun 2016 16:22:12 GMT

Any news?

My SR300 in my notebook works without problem. In my desktop pc I tried to manually install the Virtual Driver but the camera explorer does not recognize the SR300...