topic Re: Re:Login to https://api.portal.trustedservices.intel.com/ does not work in Intel® Software Guard Extensions (Intel® SGX)

Login to https://api.portal.trustedservices.intel.com/ does not work

Vnw6z — Mon, 29 Mar 2021 10:30:36 GMT

I was instructed by support to post this problem here:

When trying to login into https://api.portal.trustedservices.intel.com/ I get redirected to https://api.portal.bridge.trustedservices.intel.com/dpu/intelsso and receive following error message:

{"error":{"code":"ValidationError","message":"One or more fields contain incorrect values:","details":[{"code":"IdentifierAlreadyInUse","target":"email","message":"User with specified identity already exists"}]}}

The root cause might be, that I re-activated an intel-account that I already had used previously, but that got deactivated.

Re:Login to https://api.portal.trustedservices.intel.com/ does not work

GouthamK_Intel — Tue, 30 Mar 2021 10:24:47 GMT

Hi Felix,

Thanks for reaching out to us.

This forum is intended to support the Intel® oneAPI Base Toolkit related issues.

However, we are working internally, and we will help you redirect this thread to the appropriate forum.

Have a Good day.

Regards

Goutham

Re: Re:Login to https://api.portal.trustedservices.intel.com/ does not work

Vnw6z — Tue, 06 Apr 2021 09:08:21 GMT

Hello,

Did you make any progress in finding the appropriate forum? I chose this forum despite the title seeming a bit off, because the customer support redirected me here.

Kind regards,
Felix

Re:Login to https://api.portal.trustedservices.intel.com/ does not work

GouthamK_Intel — Tue, 06 Apr 2021 10:48:36 GMT

Hi Felix,

We are moving this thread to Intel® Software Guard Extensions (Intel® SGX) forum.

Have a Good day.

Thanks & Regards

Goutham

Re:Login to https://api.portal.trustedservices.intel.com/ does not work

JesusG_Intel — Tue, 06 Apr 2021 14:05:45 GMT

Hello Vnw6z,

I apologize for the thrash.

You will get the best support for sign-in issues if you fill out and submit this request form:

https://www.intel.com/content/www/us/en/forms/support/my-intel-sign-on-support.html

Sincerely,

Jesus G.

Intel Customer Support

Re: Re:Login to https://api.portal.trustedservices.intel.com/ does not work

Vnw6z — Tue, 06 Apr 2021 14:11:56 GMT

Hello,

I believe, this contact form is exactly where I was before. I opened a Support ticket there, and after they instructed me how to re-activate the account I am facing the mentioned error. Then they redirected me to these Forums with this message:

> We receive a response from our IT team and they said for you to post this query via the link https://community.intel.com/t5/Intel-oneAPI-Toolkits/ct-p/oneapi and the team handling this concern will be assisting you further.
>
> Our apologies for this inconvenience.

Apparently the provided link was the wrong forum, so I was redirected here. I believe opening another Support Ticket will just keep me running around in circles.

Re:Login to https://api.portal.trustedservices.intel.com/ does not work

JesusG_Intel — Tue, 06 Apr 2021 16:25:48 GMT

Hello Vnw6z,

Thanks for the background information. I have looked into your case and it will be resolved via the original ticket that you opened. They should not have directed you to the forums. I will close this case as we cannot help you from an SGX perspective.

I apologize for all of this inconvenience.

Sincerely,

Jesus G.

Intel Customer Support