Software Tuning, Performance Optimization & Platform MonitoringのトピックShutdown problems since last INTEL update https://community.intel.com/t5/Software-Tuning-Performance/Shutdown-problems-since-last-INTEL-update/m-p/1739538#M8624 <P>Ever since INTEL recent updates my Windows 11 laptop will not shutdown clearly. Even if I put it on sleep mode, the window still goes black and will not come up.&nbsp; Please fix this!</P><DIV class=""><DIV class=""><DIV class=""><DIV class=""><DIV class=""><DIV class=""><DIV class=""><DIV class=""><DIV class=""><DIV class=""><DIV class="">Install History</DIV><DIV class=""><DIV class=""><DIV class=""><DIV class=""><DIV class=""><DIV class=""><DIV class=""><DIV class=""><DIV class=""><DIV class=""><DIV class=""><H3>Intel® Wireless Wi-Fi Drivers for Windows® 10 and Windows 11*</H3><P>Installation successful</P></DIV><DIV class=""><SPAN class="">2026-03-03 2:53 PM</SPAN></DIV></DIV></DIV><DIV class=""><DIV><SPAN><SPAN class="">Description:<BR /></SPAN>This download installs the Windows® 10 and Windows 11* Wi-Fi package drivers 24.20.2 for the Intel® Wi-Fi 7/Wi-Fi 6E/Wi-Fi 6 and Intel® 9000 series Wireless Adapters</SPAN></DIV><DIV class=""><SPAN><SPAN class="">Version:<BR /></SPAN>24.20.2.1</SPAN><SPAN><SPAN class="">Release date:<BR /></SPAN>March 3, 2026</SPAN><SPAN><SPAN class="">Size:<BR /></SPAN>44.16 MB</SPAN></DIV><DIV class=""><DIV class="">&nbsp;</DIV></DIV></DIV></DIV></DIV></DIV></DIV></DIV></DIV><DIV class=""><DIV class=""><DIV class=""><DIV class=""><DIV class=""><H2><A class="" href="https://www.intel.com/content/www/us/en/download/19351/914148/intel-wireless-wi-fi-drivers-for-windows-10-and-windows-11.html" target="_blank" rel="noopener">ASUSTeK COMPUTER INC. VivoBook_ASUSLaptop X512JA_X512JA</A></H2></DIV></DIV></DIV><DIV class=""><DIV class=""><DIV class=""><H4 id="this-pc-custom-h"><A class="" href="https://www.intel.com/content/www/us/en/download/19351/914148/intel-wireless-wi-fi-drivers-for-windows-10-and-windows-11.html" target="_blank" rel="noopener">Bios</A></H4></DIV><DIV class=""><DIV class=""><DIV class=""><DIV class=""><A class="" href="https://www.intel.com/content/www/us/en/download/19351/914148/intel-wireless-wi-fi-drivers-for-windows-10-and-windows-11.html" target="_blank" rel="noopener">Version</A></DIV></DIV><DIV class=""><DIV class=""><DIV class=""><A class="" href="https://www.intel.com/content/www/us/en/download/19351/914148/intel-wireless-wi-fi-drivers-for-windows-10-and-windows-11.html" target="_blank" rel="noopener">X512JA.308</A></DIV></DIV></DIV></DIV><DIV class=""><DIV class=""><DIV class=""><A class="" href="https://www.intel.com/content/www/us/en/download/19351/914148/intel-wireless-wi-fi-drivers-for-windows-10-and-windows-11.html" target="_blank" rel="noopener">Date</A></DIV></DIV><DIV class=""><DIV class=""><A class="" href="https://www.intel.com/content/www/us/en/download/19351/914148/intel-wireless-wi-fi-drivers-for-windows-10-and-windows-11.html" target="_blank" rel="noopener">2021-06-11</A></DIV></DIV></DIV></DIV></DIV><DIV class=""><DIV class=""><H4 id="this-pc-custom-h"><A class="" href="https://www.intel.com/content/www/us/en/download/19351/914148/intel-wireless-wi-fi-drivers-for-windows-10-and-windows-11.html" target="_blank" rel="noopener">Motherboard</A></H4></DIV><DIV class=""><DIV class=""><DIV class=""><DIV class=""><A class="" href="https://www.intel.com/content/www/us/en/download/19351/914148/intel-wireless-wi-fi-drivers-for-windows-10-and-windows-11.html" target="_blank" rel="noopener">Manufacturer</A></DIV></DIV><DIV class=""><DIV class=""><A class="" href="https://www.intel.com/content/www/us/en/download/19351/914148/intel-wireless-wi-fi-drivers-for-windows-10-and-windows-11.html" target="_blank" rel="noopener">ASUSTeK COMPUTER INC.</A></DIV></DIV></DIV><DIV class=""><DIV class=""><DIV class=""><A class="" href="https://www.intel.com/content/www/us/en/download/19351/914148/intel-wireless-wi-fi-drivers-for-windows-10-and-windows-11.html" target="_blank" rel="noopener">Model</A></DIV></DIV><DIV class=""><DIV class=""><A class="" href="https://www.intel.com/content/www/us/en/download/19351/914148/intel-wireless-wi-fi-drivers-for-windows-10-and-windows-11.html" target="_blank" rel="noopener">X512JA</A></DIV></DIV></DIV><DIV class=""><DIV class=""><DIV class=""><A class="" href="https://www.intel.com/content/www/us/en/download/19351/914148/intel-wireless-wi-fi-drivers-for-windows-10-and-windows-11.html" target="_blank" rel="noopener">Version</A></DIV></DIV><DIV class=""><DIV class=""><A class="" href="https://www.intel.com/content/www/us/en/download/19351/914148/intel-wireless-wi-fi-drivers-for-windows-10-and-windows-11.html" target="_blank" rel="noopener">1.0</A></DIV></DIV></DIV></DIV></DIV><DIV class=""><DIV class=""><H4 id="this-pc-custom-h"><A class="" href="https://www.intel.com/content/www/us/en/download/19351/914148/intel-wireless-wi-fi-drivers-for-windows-10-and-windows-11.html" target="_blank" rel="noopener">Operating System</A></H4></DIV><DIV class=""><DIV class=""><DIV class=""><DIV class=""><A class="" href="https://www.intel.com/content/www/us/en/download/19351/914148/intel-wireless-wi-fi-drivers-for-windows-10-and-windows-11.html" target="_blank" rel="noopener">Edition</A></DIV></DIV><DIV class=""><DIV class=""><A class="" href="https://www.intel.com/content/www/us/en/download/19351/914148/intel-wireless-wi-fi-drivers-for-windows-10-and-windows-11.html" target="_blank" rel="noopener">Microsoft Windows 11 Home (64-bit)</A></DIV></DIV></DIV><DIV class=""><DIV class=""><DIV class=""><A class="" href="https://www.intel.com/content/www/us/en/download/19351/914148/intel-wireless-wi-fi-drivers-for-windows-10-and-windows-11.html" target="_blank" rel="noopener">Version (Build)</A></DIV></DIV><DIV class=""><DIV class=""><A class="" href="https://www.intel.com/content/www/us/en/download/19351/914148/intel-wireless-wi-fi-drivers-for-windows-10-and-windows-11.html" target="_blank" rel="noopener">24H2 (10.0.26100)</A></DIV></DIV></DIV></DIV></DIV></DIV></DIV></DIV><DIV class=""><DIV class=""><DIV class=""><DIV class=""><DIV class=""><H2><A class="" href="https://www.intel.com/content/www/us/en/download/19351/914148/intel-wireless-wi-fi-drivers-for-windows-10-and-windows-11.html" target="_blank" rel="noopener">Devices and drivers</A></H2></DIV></DIV></DIV><DIV class=""><DIV class=""><DIV class=""><DIV class=""><H4 id="custom-h"><A class="" href="https://www.intel.com/content/www/us/en/download/19351/914148/intel-wireless-wi-fi-drivers-for-windows-10-and-windows-11.html" target="_blank" rel="noopener">Processor</A></H4></DIV><DIV class=""><DIV class=""><H5 id="custom-h">Intel® Core™ i7-1065G7 CPU @ 1.30GHz</H5></DIV></DIV></DIV><DIV class=""><DIV class=""><H4 id="custom-h"><A class="" href="https://www.intel.com/content/www/us/en/download/19351/914148/intel-wireless-wi-fi-drivers-for-windows-10-and-windows-11.html" target="_blank" rel="noopener">Graphics</A></H4></DIV><DIV class=""><DIV class=""><H5 id="custom-h">Intel® Iris® Plus Graphics</H5><DIV class="">&nbsp;</DIV></DIV></DIV></DIV><DIV class=""><DIV class=""><H4 id="custom-h"><A class="" href="https://www.intel.com/content/www/us/en/download/19351/914148/intel-wireless-wi-fi-drivers-for-windows-10-and-windows-11.html" target="_blank" rel="noopener">Audio</A></H4></DIV><DIV class=""><DIV class=""><H5 id="custom-h">Realtek High Definition Audio</H5></DIV><DIV class=""><H5 id="custom-h">Intel® Display Audio</H5></DIV></DIV></DIV><DIV class=""><DIV class=""><H4 id="custom-h"><A class="" href="https://www.intel.com/content/www/us/en/download/19351/914148/intel-wireless-wi-fi-drivers-for-windows-10-and-windows-11.html" target="_blank" rel="noopener">Networking and I/O</A></H4></DIV><DIV class=""><DIV class=""><H5 id="custom-h">Intel® Wireless-AC 9560 160MHz</H5><DIV class="">&nbsp;</DIV></DIV><DIV class=""><H5 id="custom-h">Intel® Wireless Bluetooth®</H5><DIV class="">&nbsp;</DIV></DIV></DIV></DIV><DIV class=""><DIV class=""><H4 id="custom-h"><A class="" href="https://www.intel.com/content/www/us/en/download/19351/914148/intel-wireless-wi-fi-drivers-for-windows-10-and-windows-11.html" target="_blank" rel="noopener">Memory</A></H4></DIV><DIV class=""><DIV class=""><H5 id="custom-h">8 GB</H5></DIV></DIV></DIV><DIV class=""><DIV class=""><H4 id="custom-h"><A class="" href="https://www.intel.com/content/www/us/en/download/19351/914148/intel-wireless-wi-fi-drivers-for-windows-10-and-windows-11.html" target="_blank" rel="noopener">Storage</A></H4></DIV><DIV class=""><DIV class=""><H5 id="custom-h">Intel Optane+477GBSSD</H5></DIV></DIV></DIV></DIV></DIV></DIV></DIV></DIV><DIV class=""><DIV class=""><DIV class=""><DIV class=""><DIV class="">&nbsp;</DIV><A class="" href="https://www.intel.com/content/www/us/en/download/19351/914148/intel-wireless-wi-fi-drivers-for-windows-10-and-windows-11.html" target="_blank" rel="noopener"><SPAN>Available Updates</SPAN></A></DIV><DIV class=""><DIV class="">&nbsp;</DIV><A class="" href="https://www.intel.com/content/www/us/en/download/19351/914148/intel-wireless-wi-fi-drivers-for-windows-10-and-windows-11.html" target="_blank" rel="noopener"><SPAN>This PC</SPAN></A></DIV><DIV class=""><DIV class="">&nbsp;</DIV><A class="" href="https://www.intel.com/content/www/us/en/download/19351/914148/intel-wireless-wi-fi-drivers-for-windows-10-and-windows-11.html" target="_blank" rel="noopener"><SPAN>Devices and drivers</SPAN></A></DIV></DIV><DIV class=""><DIV class=""><A class="" href="https://www.intel.com/content/www/us/en/download/19351/914148/intel-wireless-wi-fi-drivers-for-windows-10-and-windows-11.html" target="_blank" rel="noopener"><SPAN class="">Last updated:</SPAN><SPAN class="">Today @ 8:50</SPAN></A></DIV></DIV></DIV></DIV></DIV></DIV></DIV></DIV></DIV></DIV></DIV></DIV></DIV></DIV></DIV><DIV>&nbsp;</DIV> Wed, 04 Mar 2026 14:23:03 GMT Jeannine 2026-03-04T14:23:03Z Shutdown problems since last INTEL update https://community.intel.com/t5/Software-Tuning-Performance/Shutdown-problems-since-last-INTEL-update/m-p/1739538#M8624 <P>Ever since INTEL recent updates my Windows 11 laptop will not shutdown clearly. Even if I put it on sleep mode, the window still goes black and will not come up.&nbsp; Please fix this!</P><DIV class=""><DIV class=""><DIV class=""><DIV class=""><DIV class=""><DIV class=""><DIV class=""><DIV class=""><DIV class=""><DIV class=""><DIV class="">Install History</DIV><DIV class=""><DIV class=""><DIV class=""><DIV class=""><DIV class=""><DIV class=""><DIV class=""><DIV class=""><DIV class=""><DIV class=""><DIV class=""><H3>Intel® Wireless Wi-Fi Drivers for Windows® 10 and Windows 11*</H3><P>Installation successful</P></DIV><DIV class=""><SPAN class="">2026-03-03 2:53 PM</SPAN></DIV></DIV></DIV><DIV class=""><DIV><SPAN><SPAN class="">Description:<BR /></SPAN>This download installs the Windows® 10 and Windows 11* Wi-Fi package drivers 24.20.2 for the Intel® Wi-Fi 7/Wi-Fi 6E/Wi-Fi 6 and Intel® 9000 series Wireless Adapters</SPAN></DIV><DIV class=""><SPAN><SPAN class="">Version:<BR /></SPAN>24.20.2.1</SPAN><SPAN><SPAN class="">Release date:<BR /></SPAN>March 3, 2026</SPAN><SPAN><SPAN class="">Size:<BR /></SPAN>44.16 MB</SPAN></DIV><DIV class=""><DIV class="">&nbsp;</DIV></DIV></DIV></DIV></DIV></DIV></DIV></DIV></DIV><DIV class=""><DIV class=""><DIV class=""><DIV class=""><DIV class=""><H2><A class="" href="https://www.intel.com/content/www/us/en/download/19351/914148/intel-wireless-wi-fi-drivers-for-windows-10-and-windows-11.html" target="_blank" rel="noopener">ASUSTeK COMPUTER INC. VivoBook_ASUSLaptop X512JA_X512JA</A></H2></DIV></DIV></DIV><DIV class=""><DIV class=""><DIV class=""><H4 id="this-pc-custom-h"><A class="" href="https://www.intel.com/content/www/us/en/download/19351/914148/intel-wireless-wi-fi-drivers-for-windows-10-and-windows-11.html" target="_blank" rel="noopener">Bios</A></H4></DIV><DIV class=""><DIV class=""><DIV class=""><DIV class=""><A class="" href="https://www.intel.com/content/www/us/en/download/19351/914148/intel-wireless-wi-fi-drivers-for-windows-10-and-windows-11.html" target="_blank" rel="noopener">Version</A></DIV></DIV><DIV class=""><DIV class=""><DIV class=""><A class="" href="https://www.intel.com/content/www/us/en/download/19351/914148/intel-wireless-wi-fi-drivers-for-windows-10-and-windows-11.html" target="_blank" rel="noopener">X512JA.308</A></DIV></DIV></DIV></DIV><DIV class=""><DIV class=""><DIV class=""><A class="" href="https://www.intel.com/content/www/us/en/download/19351/914148/intel-wireless-wi-fi-drivers-for-windows-10-and-windows-11.html" target="_blank" rel="noopener">Date</A></DIV></DIV><DIV class=""><DIV class=""><A class="" href="https://www.intel.com/content/www/us/en/download/19351/914148/intel-wireless-wi-fi-drivers-for-windows-10-and-windows-11.html" target="_blank" rel="noopener">2021-06-11</A></DIV></DIV></DIV></DIV></DIV><DIV class=""><DIV class=""><H4 id="this-pc-custom-h"><A class="" href="https://www.intel.com/content/www/us/en/download/19351/914148/intel-wireless-wi-fi-drivers-for-windows-10-and-windows-11.html" target="_blank" rel="noopener">Motherboard</A></H4></DIV><DIV class=""><DIV class=""><DIV class=""><DIV class=""><A class="" href="https://www.intel.com/content/www/us/en/download/19351/914148/intel-wireless-wi-fi-drivers-for-windows-10-and-windows-11.html" target="_blank" rel="noopener">Manufacturer</A></DIV></DIV><DIV class=""><DIV class=""><A class="" href="https://www.intel.com/content/www/us/en/download/19351/914148/intel-wireless-wi-fi-drivers-for-windows-10-and-windows-11.html" target="_blank" rel="noopener">ASUSTeK COMPUTER INC.</A></DIV></DIV></DIV><DIV class=""><DIV class=""><DIV class=""><A class="" href="https://www.intel.com/content/www/us/en/download/19351/914148/intel-wireless-wi-fi-drivers-for-windows-10-and-windows-11.html" target="_blank" rel="noopener">Model</A></DIV></DIV><DIV class=""><DIV class=""><A class="" href="https://www.intel.com/content/www/us/en/download/19351/914148/intel-wireless-wi-fi-drivers-for-windows-10-and-windows-11.html" target="_blank" rel="noopener">X512JA</A></DIV></DIV></DIV><DIV class=""><DIV class=""><DIV class=""><A class="" href="https://www.intel.com/content/www/us/en/download/19351/914148/intel-wireless-wi-fi-drivers-for-windows-10-and-windows-11.html" target="_blank" rel="noopener">Version</A></DIV></DIV><DIV class=""><DIV class=""><A class="" href="https://www.intel.com/content/www/us/en/download/19351/914148/intel-wireless-wi-fi-drivers-for-windows-10-and-windows-11.html" target="_blank" rel="noopener">1.0</A></DIV></DIV></DIV></DIV></DIV><DIV class=""><DIV class=""><H4 id="this-pc-custom-h"><A class="" href="https://www.intel.com/content/www/us/en/download/19351/914148/intel-wireless-wi-fi-drivers-for-windows-10-and-windows-11.html" target="_blank" rel="noopener">Operating System</A></H4></DIV><DIV class=""><DIV class=""><DIV class=""><DIV class=""><A class="" href="https://www.intel.com/content/www/us/en/download/19351/914148/intel-wireless-wi-fi-drivers-for-windows-10-and-windows-11.html" target="_blank" rel="noopener">Edition</A></DIV></DIV><DIV class=""><DIV class=""><A class="" href="https://www.intel.com/content/www/us/en/download/19351/914148/intel-wireless-wi-fi-drivers-for-windows-10-and-windows-11.html" target="_blank" rel="noopener">Microsoft Windows 11 Home (64-bit)</A></DIV></DIV></DIV><DIV class=""><DIV class=""><DIV class=""><A class="" href="https://www.intel.com/content/www/us/en/download/19351/914148/intel-wireless-wi-fi-drivers-for-windows-10-and-windows-11.html" target="_blank" rel="noopener">Version (Build)</A></DIV></DIV><DIV class=""><DIV class=""><A class="" href="https://www.intel.com/content/www/us/en/download/19351/914148/intel-wireless-wi-fi-drivers-for-windows-10-and-windows-11.html" target="_blank" rel="noopener">24H2 (10.0.26100)</A></DIV></DIV></DIV></DIV></DIV></DIV></DIV></DIV><DIV class=""><DIV class=""><DIV class=""><DIV class=""><DIV class=""><H2><A class="" href="https://www.intel.com/content/www/us/en/download/19351/914148/intel-wireless-wi-fi-drivers-for-windows-10-and-windows-11.html" target="_blank" rel="noopener">Devices and drivers</A></H2></DIV></DIV></DIV><DIV class=""><DIV class=""><DIV class=""><DIV class=""><H4 id="custom-h"><A class="" href="https://www.intel.com/content/www/us/en/download/19351/914148/intel-wireless-wi-fi-drivers-for-windows-10-and-windows-11.html" target="_blank" rel="noopener">Processor</A></H4></DIV><DIV class=""><DIV class=""><H5 id="custom-h">Intel® Core™ i7-1065G7 CPU @ 1.30GHz</H5></DIV></DIV></DIV><DIV class=""><DIV class=""><H4 id="custom-h"><A class="" href="https://www.intel.com/content/www/us/en/download/19351/914148/intel-wireless-wi-fi-drivers-for-windows-10-and-windows-11.html" target="_blank" rel="noopener">Graphics</A></H4></DIV><DIV class=""><DIV class=""><H5 id="custom-h">Intel® Iris® Plus Graphics</H5><DIV class="">&nbsp;</DIV></DIV></DIV></DIV><DIV class=""><DIV class=""><H4 id="custom-h"><A class="" href="https://www.intel.com/content/www/us/en/download/19351/914148/intel-wireless-wi-fi-drivers-for-windows-10-and-windows-11.html" target="_blank" rel="noopener">Audio</A></H4></DIV><DIV class=""><DIV class=""><H5 id="custom-h">Realtek High Definition Audio</H5></DIV><DIV class=""><H5 id="custom-h">Intel® Display Audio</H5></DIV></DIV></DIV><DIV class=""><DIV class=""><H4 id="custom-h"><A class="" href="https://www.intel.com/content/www/us/en/download/19351/914148/intel-wireless-wi-fi-drivers-for-windows-10-and-windows-11.html" target="_blank" rel="noopener">Networking and I/O</A></H4></DIV><DIV class=""><DIV class=""><H5 id="custom-h">Intel® Wireless-AC 9560 160MHz</H5><DIV class="">&nbsp;</DIV></DIV><DIV class=""><H5 id="custom-h">Intel® Wireless Bluetooth®</H5><DIV class="">&nbsp;</DIV></DIV></DIV></DIV><DIV class=""><DIV class=""><H4 id="custom-h"><A class="" href="https://www.intel.com/content/www/us/en/download/19351/914148/intel-wireless-wi-fi-drivers-for-windows-10-and-windows-11.html" target="_blank" rel="noopener">Memory</A></H4></DIV><DIV class=""><DIV class=""><H5 id="custom-h">8 GB</H5></DIV></DIV></DIV><DIV class=""><DIV class=""><H4 id="custom-h"><A class="" href="https://www.intel.com/content/www/us/en/download/19351/914148/intel-wireless-wi-fi-drivers-for-windows-10-and-windows-11.html" target="_blank" rel="noopener">Storage</A></H4></DIV><DIV class=""><DIV class=""><H5 id="custom-h">Intel Optane+477GBSSD</H5></DIV></DIV></DIV></DIV></DIV></DIV></DIV></DIV><DIV class=""><DIV class=""><DIV class=""><DIV class=""><DIV class="">&nbsp;</DIV><A class="" href="https://www.intel.com/content/www/us/en/download/19351/914148/intel-wireless-wi-fi-drivers-for-windows-10-and-windows-11.html" target="_blank" rel="noopener"><SPAN>Available Updates</SPAN></A></DIV><DIV class=""><DIV class="">&nbsp;</DIV><A class="" href="https://www.intel.com/content/www/us/en/download/19351/914148/intel-wireless-wi-fi-drivers-for-windows-10-and-windows-11.html" target="_blank" rel="noopener"><SPAN>This PC</SPAN></A></DIV><DIV class=""><DIV class="">&nbsp;</DIV><A class="" href="https://www.intel.com/content/www/us/en/download/19351/914148/intel-wireless-wi-fi-drivers-for-windows-10-and-windows-11.html" target="_blank" rel="noopener"><SPAN>Devices and drivers</SPAN></A></DIV></DIV><DIV class=""><DIV class=""><A class="" href="https://www.intel.com/content/www/us/en/download/19351/914148/intel-wireless-wi-fi-drivers-for-windows-10-and-windows-11.html" target="_blank" rel="noopener"><SPAN class="">Last updated:</SPAN><SPAN class="">Today @ 8:50</SPAN></A></DIV></DIV></DIV></DIV></DIV></DIV></DIV></DIV></DIV></DIV></DIV></DIV></DIV></DIV></DIV><DIV>&nbsp;</DIV> Wed, 04 Mar 2026 14:23:03 GMT https://community.intel.com/t5/Software-Tuning-Performance/Shutdown-problems-since-last-INTEL-update/m-p/1739538#M8624 Jeannine 2026-03-04T14:23:03Z