topic intel grafic 5500 bad picture in Software Tuning, Performance Optimization & Platform Monitoring

intel grafic 5500 bad picture

Francois1975 — Wed, 11 Mar 2026 12:30:42 GMT

Hello, I make modifications on my second screen and my card seem to had crashed ( now picture on my second screen is reddish and resolution are bad).

When take a print screen and show it on my first screen, the screen shot is perfect.

I uninstalled and installed my driver from device manager and that didn't solved my issue. Any tip for me?

I have a intell HD Graffic 5500 running on dell inspiron 5558, intelcore i5-5200 ( 2.2G)

thanks

Re: intel grafic 5500 bad picture

AlHill — Wed, 11 Mar 2026 13:33:17 GMT

Bad cable to second screen. Reseat cable, or try a different cable.

Link to latest driver is:

https://www.intel.com/content/www/us/en/download/18369/intel-graphics-driver-for-windows-15-40.html

Doc (not an Intel employee or contractor)
[CoPilot is a virus, W11 is a keystroke logger, all from MicroSlop]

Re: intel grafic 5500 bad picture

Francois1975 — Wed, 11 Mar 2026 17:22:51 GMT

nan, already use 2 different hdmi cable also different monitor, it come from a setup I did. already checked for latest driver.

Re: intel grafic 5500 bad picture

AlHill — Wed, 11 Mar 2026 19:18:08 GMT

Well, the only thing I can tell you is that you have no support for this as your hardware is too old.

Maybe, a dedicated graphics card can help you. But the real answer is to upgrade to newer hardware.

Doc (not an Intel employee or contractor)
[CoPilot is a virus, W11 is a keystroke logger, all from MicroSlop]

Re: intel grafic 5500 bad picture

KaneSmith — Fri, 13 Mar 2026 16:04:09 GMT

It may be a monitor or cable issue, not the graphics card since the screenshot looks normal. Try checking the cable, changing the display settings or reinstalling the latest Intel HD 5500 driver from Dell’s support site.