Connect to endpoint fails (cont)

Benjovy — Wed, 31 May 2023 04:01:00 GMT

Hi Victor,

Let give this another shot as other thing got in the way.

community.intel.com/t5/Intel-vPro-Platform/Connect-to-endpoint-fails/m-p/1476403#M9950

To answer you questions.

To continue we will need the information below:

What exactly is the EMA version you are working with?

1.9.1

Please provide the exact AMT version being used on the endpoint(s).

v16.1.25, activated in Admin Control Mode (ACM)

Is the EMA server installed on a physical server or on a virtual machine?

How many endpoints are you planning to have in your environment?

Less than 1000

Is the test endpoint you mentioned provisioned in CCM (client control mode) or ACM (Admin control mode)

Admin control mode.

We will require a screenshot of both errors you get one while trying to log in to EMA and one while trying to connect to your test endpoint

Additionally, we are going to need a picture/screenshot of the enhanced key usage and the certification path of your PKI, secure, and root certificates.

I'll send you an email and not post it publicly as redacted info might be necessary for you to diagnose the issue.

The logs below will be required as well:
Ill send you an email and not post it publicly.

EMA logs from Server:
Ill send you an email and not post it publicly.

[System drive]\Program File(x86)\Intel\Platform Manager\EmaLogs

EMA log from the endpoint:

[System drive]\Program Files\Intel\EMA Agent\EMAagentlog

ditto

Re:Connect to endpoint fails (cont)

Victor_G_Intel — Thu, 01 Jun 2023 16:43:15 GMT

Hello Benjovy,

Thank you for your response.

We have sent you an email to request the missing information from your previous thread, feel free to reply to it.

Best regards,

Victor G.

Intel Technical Support Technician

topic Connect to endpoint fails (cont) in Intel vPro® Platform

Connect to endpoint fails (cont)

Re:Connect to endpoint fails (cont)