topic Re:UnProvision a device in Intel vPro® Platform

UnProvision a device

Andrew_Kent — Tue, 09 Jan 2024 15:10:04 GMT

Hello,

I am hoping someone has experience and can assist. I have a desktop that stopped connecting to EMA. Normally I have resolved this with choosing "Stop Managing this Endpoint" in the console and re-provisioning the device by running our setup powershell script.

For this one device in particular, our script returns that the endpoint is already provisioned and it does not show in our console. Is there a way to manually remove the old provisioning so that I can set it back up?

Thanks,

Andrew K

Re:UnProvision a device

Victor_G_Intel — Tue, 09 Jan 2024 17:36:24 GMT

Hello Andrew_Kent,

Thank you so much for contacting Intel customer support,

Please proceed with the steps found in the link below and let us know if they work for you.

https://www.intel.com/content/www/us/en/support/articles/000059826/software/manageability-products.html

Best regards,

Victor G.

Intel Technical Support Technician

Re:UnProvision a device

Eduardo_B_Intel — Fri, 12 Jan 2024 19:00:23 GMT

Hello Andrew_Kent,

I wish you an excellent day, Sir.

I would like to know if you have any additional questions and have followed the previous suggestions. I will monitor your case and follow up on the 17th. For anything else, please let me know.

Re:UnProvision a device

Victor_G_Intel — Wed, 17 Jan 2024 23:55:34 GMT

Hello Andrew_Kent,

We have not heard back from you.

If you need any additional information, please submit a new question as this thread will no longer be monitored.

Regards,

Victor G.

Intel Technical Support Technician