topic Re:Intel EMA - Windows 11 Upgrades - CIRA green, Power On Yellow in Intel vPro® Platform

Intel EMA - Windows 11 Upgrades - CIRA green, Power On Yellow

Jools86 — Mon, 22 Jul 2024 14:10:13 GMT

Basically our machines are crashing during Windows 1123H2 (from W1022H2) upgrade.

The machines are unresponsive, we then try to use Intel EMA, but we cannot connect to the impacted machines.

The machines show "Yellow" for Power on and connected, but "Green" for CIRA, but "hardware manageability" tab, nothing happens.

Is this a known issue?

Is this linked to CPU freeze taking down entire motherboard including vPro?

Re: Intel EMA - Windows 11 Upgrades - CIRA green, Power On Yellow

Jools86 — Mon, 22 Jul 2024 14:10:41 GMT

Re:Intel EMA - Windows 11 Upgrades - CIRA green, Power On Yellow

vij1 — Mon, 22 Jul 2024 22:02:25 GMT

Hello Jools86,

Greetings!

Could you please share the EMA logs:

EMA logs from the Server

Default Path:[System Drive]\Program File(x86)\Intel\Platform Manager\EmaLogs

Please send me the files without the date called:

EMAlog-Webserver.txt

EMAlog-Swarmserver.txt

EMAlog-Ajaxserver.txt

EMAlog-Recoveryserver.txt

EMAlog-Manageabilityserver.txt

Kindly share the below command output:

Test-NetConnection -ComputerName <ema-fqdn> -Port 8080.

Regards,

Vijay N.

Re: Intel EMA - Windows 11 Upgrades - CIRA green, Power On Yellow

Jools86 — Tue, 23 Jul 2024 09:05:21 GMT

Hi Vijay, Server details below. Please send me your email (for confidentiality reasons) to send the logs to.

Windows Server 2019

SQL Server 2016: 13.0.6419.1

Virtual (in a Datacenter)

1.11.0

ACM

FQDN - confidential

Re: Intel EMA - Windows 11 Upgrades - CIRA green, Power On Yellow

Jools86 — Tue, 23 Jul 2024 14:44:22 GMT

This issue appears to impact different models:

BIOS : 2.9.3
Model : Precision 3660
AMTProvisioned : 1
MEDriverVersion : 2210.2.80.0
MEVersion : 16.1.27.2176
CIRAConnected : CONNECTED
ControlMode : Admin
LMSState : Running
LMSVErsion : 2210.2.80.0

BIOS : 2.8.1
Model : Precision 3660
AMTProvisioned : 1
MEDriverVersion : 2210.2.80.0
MEVersion : 16.1.27.2176
CIRAConnected : CONNECTED
ControlMode : Admin
LMSState : Running
LMSVErsion : 2210.2.80.0

BIOS : 2.0.6
Model : Precision 3460
AMTProvisioned : 1
MEDriverVersion : 2251.4.2.0
MEVersion : 16.1.25.2126
CIRAConnected : CONNECTED
ControlMode : Admin
LMSState : Running
LMSVErsion : 2251.4.2.0

An engineer hard rebooting fixes them. but the point of AMT is that if OS is crashed we can remote reboot via EMA.

Re:Intel EMA - Windows 11 Upgrades - CIRA green, Power On Yellow

vij1 — Tue, 23 Jul 2024 19:16:00 GMT

Hello Jools86,

Greetings!

Thank you for providing the details. We are currently reviewing the information and we will reach out to you as soon as possible. We request your patience during this time.

Regards,

Vijay N.

Re:Intel EMA - Windows 11 Upgrades - CIRA green, Power On Yellow

vij1 — Wed, 24 Jul 2024 16:29:22 GMT

Hello, Jools86,

We understand the issue started while doing the Windows update. As per community posts created:

Intel EMA - Windows 11 Upgrades - CIRA green, Power On Yellow

https://community.intel.com/t5/Intel-vPro-Platform/Intel-EMA-Windows-11-Upgrades-CIRA-green-Power-On-Yellow/m-p/1617034#M11800

CIRA is showing the Windows update process and the reboot option from the Hardware Manageability tab failed.

You mentioned the issue was fixed by doing a hard reboot.

Jools86, could you confirm if the Windows update issue was related to the CrowdStrike bug?

Intel released a troubleshooting document related to the CrowdStrike issue:

Remediate CrowdStrike Falcon® update issue on Windows systems with Intel vPro® technology

https://community.intel.com/t5/Intel-vPro-Platform/Remediate-CrowdStrike-Falcon-update-issue-on-Windows-systems/td-p/1616593

Regards,

Vijay N.

Re: Re:Intel EMA - Windows 11 Upgrades - CIRA green, Power On Yellow

Jools86 — Wed, 24 Jul 2024 17:11:10 GMT

Hi Vijay, We dont have Crowdstrike in our builds.

Re:Intel EMA - Windows 11 Upgrades - CIRA green, Power On Yellow

vij1 — Wed, 24 Jul 2024 22:07:29 GMT

Hello Jools86,

Greetings!

Thank you for the response.

Could you please share the ECT logs :

Here are the steps to obtain the ECT logs:

Intel® EMA Configuration Tool (ECT) https://www.intel.com/content/www/us/en/download/19805/30485/intel-endpoint-management-assistant-configuration-tool-intel-ema-configuration-tool.html

Installation:

Download and unzip the tool.
Double-click the .msi file and follow the prompts.

Run:

Open a command prompt as administrator (alternatively, you can run the tool from Windows PowerShell).
Navigate to the installation folder (default: C:\Program Files (x86)\Intel\EMAConfigTool).
Run the command: EMAConfigTool.exe --verbose

Regards,

Vijay N.

Re: Intel EMA - Windows 11 Upgrades - CIRA green, Power On Yellow

Jools86 — Thu, 25 Jul 2024 10:45:33 GMT

I have run the ECT logs and dumped to an XML file.

Please can you send me an email so I can reply with them (Confidentiality).

Re:Intel EMA - Windows 11 Upgrades - CIRA green, Power On Yellow

vij1 — Thu, 25 Jul 2024 20:00:59 GMT

Hello Julian,

Greetings!

Thank you for your response. As we are dealing with sensitive data, we will proceed with a web portal case and continue working on the new case. Please share the ECT logs over there in the new case.

Thank you for your cooperation.

Regards,

Vijay N.

Re:Intel EMA - Windows 11 Upgrades - CIRA green, Power On Yellow

MIGUEL_C_Intel — Mon, 05 Aug 2024 15:14:50 GMT

Hi Jools86,

We are working with you via email, do you mind if we close this post?

Re: Intel EMA - Windows 11 Upgrades - CIRA green, Power On Yellow

Jools86 — Mon, 05 Aug 2024 15:21:04 GMT

Hi Miguel. Yes that is fine.