topic Re: Re:Intel EMA server hardware level kvm not working in Intel vPro® Platform

Intel EMA server hardware level kvm not working

altair5462 — Mon, 07 Oct 2024 06:45:46 GMT

Hello There!

We have a Dell Optiplex 5000 PC with intel vpro but the hardware kvm not working, server reporting this:

"This feature is not supported on devices with Intel® Standard Manageability (ISM). It requires Intel® Active Management Technology (Intel AMT)."

I have installed a Intel EMA server on Win Server 2016 VM with SQLexpress.
Intel AMT enabled in BIOS, provisioned via ema agent and auto amt setup is enabled.

After provisioning the hardware kvm is working for a hour then it's disabled..

What did i wrong?

Thx for ur help!

Re:Intel EMA server hardware level kvm not working

IntelSupport — Tue, 08 Oct 2024 23:48:44 GMT

Hello altair5462,

The Intel® EMA Agent can be installed as a stand-alone application on the following operating systems:

Microsoft Windows 10
Microsoft Windows 11

The Intel® EMA Server is compatible with the following operating systems:

Microsoft Windows Server 2019

Note: The getPFX API necessitates the Intel® EMA server to be installed on Windows Server 2019 or later.

Microsoft Windows Server 2022

Note: By default, crypto for Intel ME 11 systems is disabled on Windows Server 2022.

To ensure a smooth setup and provisioning process, could you please provide the following information:

SQL version
Location of both (physical or virtual)
Will they be on the same server machine?
Authentication mode: Local, Azure AD, or Windows AD
Intel® EMA software version
Number of endpoints to be provisioned
Location of endpoints: local or remote

This information will help us tailor our services to your needs. Thank you for your assistance, and please let me know if you have any questions.

Best Regards,

Vishal

Re: Re:Intel EMA server hardware level kvm not working

altair5462 — Wed, 09 Oct 2024 06:12:21 GMT

Hello Vishal!

Thx for your time

Yes i'm using Win Server 2019

1: SQL Server 2017(Express)
2:Virtual
3:yes
4: local for now
5:Intel® EMA v1.14.1.0
6: we are in test phase but if we can moving forward it would be about 600 client
7:both

Best regards
Tamás

Re:Intel EMA server hardware level kvm not working

Suneesh — Wed, 09 Oct 2024 23:26:00 GMT

Hi Toth,

Good day.

There are two versions of Intel® vPro: **Essentials** and **Full Active Management Technology (AMT)**.

The Essentials option offers fewer features, one of which is KVM, accessible through the Hardware Manageability tab (when CIRA is connected).

KVM is possible while the OS is running on the machine. To use it, go to the Desktop tab and select "Connect." On some machines, KVM via Hardware Manageability is also available while the OS is running.

You can find a full comparison of features for both versions here:

https://www.intel.com/content/www/us/en/support/articles/000090499/technologies/intel-active-management-technology-intel-amt.html

I understand KVM was working previously. Please ensure the OS is running on the endpoint, refresh the EMA console, and confirm that CIRA shows as "Connected" in the Endpoint General tab.

If further assistance is needed, please confirm whether you've updated the EMA version. Also, did you provision the endpoints in Client Control Mode (CCM) or Admin Control Mode (ACM)?

Regards,

Suneesh

Re: Re:Intel EMA server hardware level kvm not working

altair5462 — Thu, 10 Oct 2024 06:17:10 GMT

Hi Suneesh!

In the meantime we discovered we have only vpro essential but we want the enterprise edition (because of oobm and other features)
Can we upgrade it ? Our CPU is eligble for vpro enterprise(i5-12500). For now we provisioned via ccm but in the future we want to use cert.

Thanks for your answer in advance!

Regard,
Tamás

Re:Intel EMA server hardware level kvm not working

Suneesh — Thu, 10 Oct 2024 21:57:01 GMT

Hello Tamas,

Intel vPro® Enterprise is enabled on select Intel® Core™ processors, and its capabilities extend beyond just the CPU. It integrates the latest PC technologies, including advanced security features, manageability capabilities, Wi-Fi 6/6E, Thunderbolt™ 4, and enhanced graphics, ensuring that these components work together seamlessly.

For further details on Intel vPro® Enterprise, please refer to the following link:

https://www.intel.com/content/www/us/en/architecture-and-technology/vpro/faqs.html

Regards,

Suneesh

Re: Re:Intel EMA server hardware level kvm not working

altair5462 — Fri, 11 Oct 2024 05:57:15 GMT

Hello Suneesh!

I know about that, my question is can i upgrade it ? Beacause we have essential but we want enterprise and the cpu is eligble. Can we get a bios update/microcode update or idk? I already read the faq.

Regards,
Tamás

Re:Intel EMA server hardware level kvm not working

vij1 — Fri, 11 Oct 2024 20:34:44 GMT

Hello Tamas,

Greetings!

The Intel vPro chip is embedded directly within the motherboard chipset. Intel vPro technology is supported exclusively on compatible Intel processors, motherboards, and network cards (both wired and wireless). However, upgrading from Essential to Enterprise requires specific hardware, and unfortunately, it is not possible.

Regards,

Vijay N.

Re:Intel EMA server hardware level kvm not working

Suneesh — Mon, 14 Oct 2024 23:20:34 GMT

Hello Tamas,

Thank you for contacting Intel.

This is the first follow-up regarding the issue you reported to us.

We wanted to inquire whether you had the opportunity to review the information we provided.

Feel free to reply to this email, and we'll be more than happy to assist you further.

Regards,

Suneesh

Re: Re:Intel EMA server hardware level kvm not working

altair5462 — Tue, 15 Oct 2024 05:43:45 GMT

Hello Sunessh and Vijay N.!

Thank you for your answers

I acknowledge Vitay answer and at this moment everything is answered for me. If i have more question i will write on forum

Thank you for all your help

Regards,
Tamás

Re:Intel EMA server hardware level kvm not working

Suneesh — Tue, 15 Oct 2024 17:00:33 GMT

Hello Tamas,

Good day.

Thank you for your response.

If further assistance is necessary, don't hesitate to reply.

Regards,

Suneesh