topic Re:Intel(R) Active Management Technology - SOL com in Intel vPro® Platform

Intel(R) Active Management Technology - SOL com

speedylee — Wed, 18 Jun 2025 13:20:23 GMT

Bonjours j ai toujours mon pilote Technologie d’administration active Intel(R) - Pilote SOL com 3 ET 4 QUI BUG JE N AI PAS DE GPS et triancle jaunes

Re:Intel(R) Active Management Technology - SOL com

Deeksha_S_Intel — Wed, 18 Jun 2025 14:17:49 GMT

Hi David,

Veuillez noter que je ne peux vous soutenir qu’en anglais. J’ai utilisé un outil de traduction Web pour traduire cette réponse, il se peut donc qu’il y ait une traduction inexacte.

We would like to inform you that we are routing your query to the dedicated team for further assistance.

Re: Intel(R) Active Management Technology - SOL com

vish1 — Mon, 23 Jun 2025 22:42:04 GMT

Hello speedylee,

Greetings!!

To proceed further, could you please share the following details of the system:

AMT version
PC model

Also, we request you to check the ME firmware update from the link below:

https://www.intel.com/content/www/us/en/download/682431/intel-management-engine-drivers-for-windows-10-and-windows-11.html

To help us better understand the environment you are working with and to proceed effectively with the investigation, we kindly request you to provide the SSU and ECT logs.

Intel® EMA Configuration Tool (ECT) Logs:

Download the tool from the following link: Intel® EMA Configuration Tool
Installation:

Download and unzip the tool.
Double-click the .msi file and follow the installation prompts.

Run the Tool:
a. Open a command prompt as an administrator (or use Windows PowerShell*).
b. Navigate to the installation folder (default: C:\Program Files (x86)\Intel\EMAConfigTool).
c. Run the following command:
EMAConfigTool.exe --verbose

Intel® System Support Utility( SSU):

https://www.intel.com/content/www/us/en/support/articles/000008563/ethernet-products.html

These logs will give us a clearer view of the system configuration and any underlying issues, allowing us to assist you more efficiently.

Please let us know once done or if you need any assistance.

Best Regards,

Vishal Shet P

Intel Customer Support Technician

intel.com/vpro

Re:Intel(R) Active Management Technology - SOL com

vish1 — Mon, 23 Jun 2025 18:38:00 GMT

Hello speedylee,

Greetings!!

This is a gentle follow-up regarding our previous email. We are currently awaiting your response to proceed further.

Best Regards,

Vishal Shet P

Intel Customer Support Technician

Re:Intel(R) Active Management Technology - SOL com

vish1 — Tue, 24 Jun 2025 22:12:49 GMT

Hello speedylee,

Greetings!!

This is a gentle follow-up regarding our previous email. We are currently awaiting your response to proceed further.

Best Regards,

Vishal Shet P

Intel Customer Support Technician