topic Re: Intel EMA 1.14.3 - RestAPI stopped working. in Intel vPro® Platform

Intel EMA 1.14.3 - RestAPI stopped working.

Jools86 — Thu, 24 Jul 2025 12:31:34 GMT

We are seeing this error when trying to do simple RestAPI connects.

I was attempting a get for this URI: https://%DNSNAME%/api/latest/endpoints?take=999999

Is this a known issue, with the latest version of Intel?

Error Message:

"The underlying connection was
closed: Could not establish trust relationship for the SSL/TLS secure channel"

Note: I would like to caveat, I wrote established and reliable PowerShell Modules to connect to the RestAPI interface doing stuff such as Get Endpoints, Delete Endpoints, Add new Users, Get MEBX password etc - So these are not new command failing but well established scripts have stopped working since this update.

Re: Intel EMA 1.14.3 - RestAPI stopped working.

Jools86 — Thu, 24 Jul 2025 11:22:54 GMT

Just to validate, IIS Cert is up to date on all servers.

Re:Intel EMA 1.14.3 - RestAPI stopped working.

Arun_Intel1 — Thu, 24 Jul 2025 16:38:34 GMT

Hi Jools86,

The development team is actively involved in ramping up working scripts with AMT 19 and higher.

We will keep the community updated with the latest news.\

Thanks & Regards

Arun

Intel Customer Support Technician

intel.com/vPro

Re: Re:Intel EMA 1.14.3 - RestAPI stopped working.

Jools86 — Thu, 31 Jul 2025 15:57:14 GMT

Hi Arun, This is about RESTAPI not working in 1.14.3, not anything about the other issues we are facing with AMT 19.x.

Re:Intel EMA 1.14.3 - RestAPI stopped working.

Arun_Intel1 — Thu, 31 Jul 2025 23:50:03 GMT

Hi Jools86,

We request you to test the RestAPI after following the Technical Solution Specialists suggestion which has been shared with you, after Uncheck the “Enable Provisioning TLS Certificate Revocation Check and share your observation.

Thanks & Regards

Arun

Intel Customer Support Technician

Re: Re:Intel EMA 1.14.3 - RestAPI stopped working.

Jools86 — Sun, 03 Aug 2025 18:58:39 GMT

We are still seeing this RestApi issue. Anyone have any ideas?

Re: Re:Intel EMA 1.14.3 - RestAPI stopped working.

Jools86 — Mon, 04 Aug 2025 10:08:37 GMT

If I log onto another machine, same issue RestApi does not work with Intel EMA 1.14.3. Any new certificate requirements we need to know about?

Re: Intel EMA 1.14.3 - RestAPI stopped working.

Jools86 — Mon, 04 Aug 2025 10:37:35 GMT

Please ignore this, changed query from Server FQDN server1.company.com to alias name ema.company.com and it is working now.

Apologies for wasting your time. The only thing reason I can think of why these have started happening now is the SAN for the new Web hosting certs are arranged differently. (same SAN list but in different order).

Re: Intel EMA 1.14.3 - RestAPI stopped working.

Arun_Intel1 — Mon, 04 Aug 2025 15:44:40 GMT

Hello Jools86,

Glad to hear that the issue has been resolved, and we understand the scenario, not to worry, we are happy to assist you anytime and do our best to get the issues resolved.

Please feel free to contact us any time, for any further query!

We shall now proceed to close this case.

Thanks & Regards

Arun

Intel Customer Support Technician

intel.com/vPro