topic Re:Crashing the application in Intel vPro® Platform

Crashing the application

Shafeer — Fri, 26 Jun 2026 11:17:41 GMT

i am using 12th Gen Intel(R) Core (TM) i7-12800H (2.40 GHz) , While Using Large model importing to Twinmotion 2024 it getting crashed. How to solve this Problem.

Re:Crashing the application

vij1 — Fri, 26 Jun 2026 21:47:18 GMT

Hello Shafeer,

Thank you for contacting Intel Customer Support. Regarding your query, we are transferring this case to the respective team. You will receive a response within 24 to 48 hours.

Thank you for understanding

Regards,

Vijay N

Re:Crashing the application

ChristianA_Intel — Sat, 27 Jun 2026 00:11:20 GMT

Hi Shafeer,

Thank you for raising this concern via the Intel Community.

I understand that Twinmotion 2024 crashes when importing large models on your system with an Intel® Core™ i7-12800H processor.

To help us investigate further, please provide the following details:

When Twinmotion crashes, do you receive any error message? If yes, please share the exact message or a screenshot.
Does the crash happen with all large models, or only with a specific project/file?
Could you please provide the steps to reproduce the crash (for example, the type/size of model being imported and the exact process followed)?
What other software are you using with the model files (for example, CAD/BIM applications used to create or export the models)?
Does this issue occur with other 3D rendering applications, games, or heavy workloads?
Have you noticed high CPU, GPU, or memory usage before the crash?
Are there any pending Windows updates available?
What troubleshooting steps have you already performed?

Additionally, to better understand your system's configuration, I kindly request that you download the Intel® System Support Utility for Windows* software.

You can find the download link here:

Intel® System Support Utility for Windows*
- Here's a quick guide on using the Intel SSU:

Download and launch SSU.exe.
Check the box for “Everything,” then uncheck Networking for your privacy.
Click "Scan."
When the scanning is complete, click "Next."
Click "Save."
Please send the saved file to us.

This information will greatly assist us in diagnosing and addressing the specific concerns with your system. If you encounter any challenges during this process or have additional questions, please don't hesitate to let us know.

Thank you, and I’ll continue investigating once I have your response.

Best regards,

Christian Louierico A.

Intel Customer Support Technician

Re:Crashing the application

ChristianA_Intel — Tue, 30 Jun 2026 00:30:05 GMT

Hello Shafeer,

I hope you were able to review the details I previously shared. Kindly let me know once you’ve had the chance so we can move forward with the most appropriate resolution.

Best regards,

Christian Louierico A.

Intel Customer Support Technician

Re:Crashing the application

ChristianA_Intel — Wed, 01 Jul 2026 16:17:06 GMT

Hello Shafeer,

As I have not received a response from you, I will proceed with closing this inquiry for now. Should you need further assistance, please feel free to submit a new question, as this thread will no longer be actively monitored.

Best regards,

Christian Louierico A.

Intel Customer Support Technician

Re: Re:Crashing the application

Shafeer — Fri, 03 Jul 2026 01:48:50 GMT

will send the details shortly

Re: Re:Crashing the application

Shafeer — Fri, 03 Jul 2026 03:18:28 GMT

All Files are attached.