unconfigure AMT fails in ACUConfig

MPala11 — Thu, 19 May 2011 14:23:30 GMT

Hi,

I'm able to configure AMT 7.0 using ACUConfig with ConfigViaRCSOnly in admin mode.When I tried unconfigure option it's failing with error as

Error in ConfigurationReset (0x81c) 2076.

What could be the reason for failure?

Command used

ACUConfig.exe /Verbose /output Console Unconfigure /AdminPassword mailto:P@ssw0rd P@ssw0rd /RCSAddress 192.168.10.12 /Full /WMIUser domain\username /WMIUserPassword password

Console log

Starting log 2011-05-19 17:02:08

Verifying the digital signature of ACU.dll, this operation might take up to 3 minutes...

The file "ACU.dll" is signed and the signature was verified.

***** Start CheckAMT ******

Connected to the Intel(R) Management Engine Interface driver, version 7.0.0.1144

Intel(R) AMT in PROVISIONING_MODE_ENTERPRISE

***** Start FWUpdateData ******

***** END FWUpdateData ******

***** END CheckAMT ******

***** Start GetAmtFQDN ******

***** END GetAmtFQDN ******

Calling function Discovery...

Calling function GetLocalSystemAccount over MEI...

Connected to the Intel(R) Management Engine Interface driver, version 7.0.0.1144

Function GetLocalSystemAccount over MEI ended successfully

Host Based Setup is supported

Current Control Mode : 2 (Admin)

Allowed Control Modes : 2 (Admin) and 1 (Client)

Function Discovery ended successfully

xxx.xxxx.com:Starting Unconfigure...

***** Start Unconfigure ******

***** Start GetAmtFQDN ******

***** END GetAmtFQDN ******

***** Start TcpIpDiscovery ******

***** END TcpIpDiscovery ******

Start AdminUnconfigure

***** Start GetAmtFQDN ******

***** END GetAmtFQDN ******

***** Start TcpIpDiscovery ******

***** END TcpIpDiscovery ******

Connection data - Connection type: HTTP, FQDN: xxxx.xx.xxxxx.com, IP: 127.0.0.1, UserName: admin

Connection Infoxxxx.xx.xxxxx.com admin HTTP_CONN:

WS-Management call GetAmtVersion (CIM_SoftwareIdentity.Get) ok

AMT version-7.0.4, AMT SKU-16392, AMT Level-2

WS-Management call GetSupportedFeatures (CIM_RegisteredProfile.Enumerate) ok

WS-Management call GetSupportedFeatures (AMT_CryptographicCapabilities.Get) ok

WS-Management call GetSupportedFeatures (CIM_EthernetPort.Get) ok

WS-Management call GetMachineName (AMT_GeneralSettings.Get) ok

xxx-xxxx.xx.xxxxx.com.com

WS-Management call GetWiredNetworkSettings (IPS_IPv6PortSettings.Get) ok

WS-Management call GetWiredNetworkSettings (CIM_ElementSettingData.Enumerate) ok

WS-Management call GetWiredNetworkSettings (EthernetPortSettingsObj.Get) ok

-DHCP Enabled

Failed while calling WS-Management call ConfigurationReset (AMT_SetupAndConfigurationService.InvokeUnprovision). Intel(R) AMT connection error 2076: AMT Status code - Blocking component.

WS-Management call ConfigurationReset (AMT_SetupAndConfigurationService.InvokeGetUnprovisionBlockingComponents) ok

error status: 0x81c

Error in ConfigurationReset (0x81c) 2076

Intel(R) AMT unconfiguration failed. Error in ConfigurationReset (0x81c) 2076

Exit AdminUnconfigure

Unconfigure Admin Control Mode failed: Returned code: 0xc00007d5 - Intel(R) AMT Unconfiguration failed.

RCSaddress=192.168.10.12, RCSWMIUser=domain\username, UUID=E06C0792-7535-11E0-AADD-04175D769909, FQDN=xxxxx.xxxx.xx.xxxxx.com, IP=192.168.0.205, Full Unconfigure=Y, ADOU=

Intel(R) AMT Operation failed. (0xc00007d5) ((ExecMethod Unconfigure) Intel(R) AMT unconfiguration failed. Error in ConfigurationReset (0x81c) 2076)

Call to function failed with return code (0xc000003b) (Intel(R) AMT UnConfigure failed. -0xc00007d5. ( Unconfigure Admin Control Mode failed: Returned code: 0xc00007d5 - Intel(R) AMT Unconfiguration failed. Intel(R) AMT unconfiguration failed. Error in ConfigurationReset (0x81c) 2076) )

***** END Unconfigure ******

***********

Exit with code 45 - Failed to unconfigure this Intel(R) AMT device.

Details: Intel(R) AMT UnConfigure failed. -0xc00007d5. ( Unconfigure Admin Control Mode failed: Returned code: 0xc00007d5 - Intel(R) AMT Unconfiguration failed. Intel(R) AMT unconfiguration failed. Error in ConfigurationReset (0x81c) 2076)

Thanks,

Mani

Re: unconfigure AMT fails in ACUConfig

idata — Sun, 29 May 2011 12:15:27 GMT

Hi Mani,

Could you please run the Diagnostic Utility found at this URL on the Expert Center:

/docs/DOC-5582 http://communities.intel.com/docs/DOC-5582

Please attach the result file to this Thread.

Thanks,

David

Re: unconfigure AMT fails in ACUConfig

idata — Tue, 14 Jun 2011 13:47:52 GMT

Hi Mani,

Were you able to run the diagnostic utility?

David

Re: unconfigure AMT fails in ACUConfig

ccede — Thu, 23 Aug 2012 19:41:00 GMT

I understand this thread is over a year old, but I am having the same issue with one of my machines. The machine is an HP EliteBook 8460P running Windows 7 Professional x64

I am running the same command as Mani is above (with correct username/passwords). The error messages & codes are also the same as mentioned above by Mani.

Also - attached is the AMT Diagnostics Tool result file (renamed to .txt file extension)

I also tried to unconfigure the machine via the BIOS/ME but it failed as well.

Any suggestions would be greatly appreciated! thanks guys!

Here is a screenshot from the SCS 8.1 console (Monitoring Section):

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